Reemployment Services and Eligibility Assessment (RESEA) Analyst - Florence

Posting number: 190378

Department: Department of Employment and Workforce

Division: Unemployment Insurance

Job classification: Program Coordinator I

Posting type: Open

Categories: Customer Service, Insurance

Summary

About Us Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Job Description Are you ready to help shape the future of South Carolina's workforce? Our Reemployment Services and Eligibility Assessment (RESEA) Analyst will report to the Unemployment Insurance (UI) Division located in the Florence UI Hub. In compliance with Federal program requirements, the RESEA Analyst is responsible for providing claimants with quality reemployment services for the purpose of assisting them to quickly reenter the workforce and reduce the duration of filing for UI benefits. The RESEA Analyst provides one-on-one assessment of continuing UI eligibility. Reemployment services include the development of an individual reemployment plan, resume assistance, provision of labor market information, quality job referrals, Wagner-Peyser enrollment, and WIOA orientation. The RESEA Analyst contributes to the integrity of the UI Benefits Program by conducting quality eligibility reviews and adjudication to reduce improper payments. This role requires a dependable and customer service-oriented individual with excellent listening skills, sound judgment, and initiative. 

Key Responsibilities 

The RESEA Analyst will:

• Conduct in-person UI eligibility assessments on a rotating schedule as defined by the RESEA program.
• Review work search activities, provide orientation to one-stop center services, make job referrals, create IEPs, and assist in resume creation.
• Conduct system-generated and RESEA-related UI eligibility reviews, identify and adjudicate issues on claims.
• Refer qualified RESEA applicants to jobs through SC Works, ensuring accuracy and suitability of referrals.
• Utilize SCUBI, SCWOS, SUITS, Salesforce, Manage Engine, and other workforce programs to serve RESEA participants

If you’re ready to take on this challenge and help support South Carolina’s workforce system, please apply. We look forward to hearing from you!

Examples of duties

Education and Experience
A High School Diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Additional Requirements
Knowledge of laws, regulations, policies, and procedures relevant to Unemployment Insurance and the administration of the RESEA Program. Ability to exercise judgment and discretion. Ability to communicate clearly and effectively in person, and in written and oral forms.

Supplemental information

Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.