AVP, Online Retail-NY

Are you a good match?

 

For this role, we are looking for the ideal candidate to have a bachelor’s degree or above, and 15+ years of experience in an e-Commerce specific role (experience working with European based companies is preferred). The candidate should have strong leadership skills with the ability to inspire and motivate cross-functional teams to work collaboratively. Excellent analytical skills with a data-driven approach to decision-making is essential. We expect this candidate to be a strategic thinker with the ability to anticipate market trends and consumer behavior. Experienced in creating and driving sales strategies with an e-boutique and client service team, as well as strong understanding of Retail Sales/Digital/Marketing/CRM. Ability to travel as needed.

 

What are we expecting from you?

 

Reporting to the Senior VP of Retail, you will focus on developing and leading the digital business strategy for the Americas region, driving initiatives to achieve sales targets while optimizing user experience through new tools and services. This role entails managing client relations, overseeing e-commerce operations, and ensuring exceptional customer service and order fulfillment through strategic team collaboration and adherence to performance metrics. This role is based out of New York.

 

In this role, you will be responsible for the following:

 

Develops & leads digital business strategy for Americas region

• Leads strategies and new business initiatives to achieve sales targets
• Develops 12 month & 3-year strategic business plans for US market with regular updates, to grow client base and sales opportunities via web, client relations center and new digital channels
• Partners with HQ & local market on web activities, infrastructure & new business opportunities: digital taskforce
• Manages reporting, technical support, site updates, stock & merchandising, technology opportunities, CMS enhancements, order management/CRM issues, fraudulent activities and online security issues, QA testing and bug tracking

 

Manages Client Relations/ e-boutique and ensures highest level of client service

• Manages client relations center organization responsible for customer service, and operations, driving service excellence for our clients and sales growth
• Ensures Ambassador team meets sales and client service expectations: leveraging analysis to personalize the omnichannel experience, partnering with the client development team

 

Oversees Operations and Merchandising functions

• Collaborates with local teams to recommend and implement product programing and content focus to promote on site, including drive to retail for events, locations, appointments
• Oversees quality of overall site content, ease of local use, images, copy, product availability
• Partners with HQ to enhance global client experience initiatives

 

Ensures Supply Chain and Fulfilment operations for e-commerce

• Validates back-end operation e-commerce procedures with Supply Chain, Distribution Center, CRM, and Communications as needed
• Works in partnership with Supply Chain to ensure proper inventory levels are forecasted, replenished, maintained and available for basic saleable business and promotional needs, including packaging, gift wrap, stationary, catalogues, brochures, pouches, warranties, etc.