Manager, Channel Partnerships (Dallas, New York or Remote)

Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:
Partners are key to Aircall’s go-to-market, representing close to half of new customer acquisition in North America. Within the Partnerships organization, the Channel team works with our ecosystem of consultants, agencies, integrators, and many other partners to source new customers, accelerate our sales cycles, offer advanced solutions to our prospects and customers, and support them with their growth needs. With Aircall’s renewed focus on the 50-500 employees segment, our channel partners are critical to our growth strategy. In this role, you will lead a team of 6 Channel Partner Managers responsible for sourcing new revenue with portfolios of channels partners across our main partner ecosystems (Salesforce, HubSpot, CRM, eCommerce & Retail). You will be defining the strategy and tactics to grow customer acquisition together with our Channel partners. You will also be a key stakeholder of a cross-functional, company-wide initiative to revamp Aircall’s Partner Program. You’ll be working in close collaboration with the rest of the Partnerships organisation (Strategic & Technology Partnerships), as well as many teams at Aircall, including Partner Marketing, Sales, Success, Solutions and Enablement.
Location note: The role can be based remotely out of the U.S. or out of our New York City or Dallas offices. (Our Dallas office is opening later this year, so this role would start remote if based in Dallas)

What you'll do:

• Scale Channel Partnerships revenue: the primary measure of success for this role will be new sourced MRR with Channel Partners.
• Drive high level of revenue performance and partner engagement across the Channel Partner team to exceed revenue goals.
• Own strategy and vision for Channel Partnerships, ensuring channel partners get value from the Aircall ecosystem, while driving revenue for Aircall.
• Support Channel Partner Managers in driving partner-sourced pipeline and revenue, from defining value propositions and objectives, all the way to deploying a large variety of partnerships strategies and tactics.
• Accelerate our partner acquisition strategy in collaboration with Partner Marketing, with a special emphasis on Tier 1 partners of HubSpot and Salesforce.
• Collaborate with Sales & Success to successfully deliver on channel initiatives with our prospect and customers.
• Track, report, and optimize on activity, partner engagement, pipeline conversion, and revenue generation, and build forecasts for Channel Partnerships pipeline and revenue.
• Support the revamp of our program, and structure our partner engagement playbook: build the operating system to support the Channel Partnerships team and Aircall overall to drive more value for partners, and scale the revenue generation model.
• Support the revamp of the Aircall Channel Partner Program.
• Structure the value delivery and partner engagement playbook: experiment with new benefits and tactics, document and improve proven strategies, and measure execution on partnerships initiatives.
• Build training and tooling to empower the Channel Partnerships team.
• Collaborate with Revenue operations to increase team revenue productivity.
• Ensure portfolios, targets, and capacity are planned according to support the team’s needs and objectives.
• Manage, grow, nurture, and lead a passionate team: the Partnerships team takes pride in its unique culture at Aircall, and is looking for someone to keep building our culture together with the team! We’re looking for someone to add to our culture, and foster a performance-oriented culture of radical candor, continuous improvement, and community.

What you'll bring:

• Experience: you have 5+ years of experience working in a fast-growing technology company, including 3+ years of experience in Channel Partnerships, with a track record of activating and scaling channel partnerships. Experience working in the Salesforce and/or HubSpot, as well as a strong network in the field, would be a big plus!
• People leader: you thoroughly enjoy supporting people in achieving their personal and professional goals, coaching a diverse team of individuals, and growing a team.
• A value and engagement first mindset: you understand how to arti