Jobs and Careers

Field Service Engineer

Nano Dimension

Any, TX, US, United Statesfull_timeVerifiedPosted 10 Nov 2025

💰 $90,000/yr($79,591/yr – $90,000/yr)

About the role

Description

North America Field Service Engineer

Essemtec USA is a sales and services subsidiary of Essemtec AG, a division of publicly traded Nano Dimension. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs.

This is a great opportunity to demonstrate your commitment and enthusiasm to a fast-growing team and help continue to elevate our client-centric abilities by providing world-class service and support. This position will be a remote role, and the preferred candidate will be in TX or the southwest US.

Your contribution:

Servicing of new and existing Essemtec systems across North America
Provide technical & application services for customers on-site, remote, and via our hotline
Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems
On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers
Demonstrate system capabilities, provide customer training, and analyze system operation
Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities
Document all field activities (CRM, ERP, or company application) to ensure data accuracy
Contribute to and maintain protocols, manuals, and service knowledge base
Collaborate with engineering team to resolve unique cases; provide product feedback as available
Maximize customer satisfaction and service relationship by conducting follow-ups post-service
Identify any customer hurdles to escalate for action
Represent Essemtec with highest professionalism to drive customer experience
Periodic travel to international headquarters for training and product/service orientation

Experience and qualifications:

Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 3+ years of experience desired
Associates degree or related technical work experience of 3+ years in field service
Ability to readily understand and interpret detailed documents, drawing, and specifications
Ability to work with test equipment and hand tools
Excellent customer service, problem-solving, decision-making, and analytical skills
Able to work under pressure and time constraints; handle challenging and unexpected situations in the field
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Motivated, independent, and solution-oriented way of working; organizational skills
Basic knowledge of OSHA and workplace safety
Willingness to travel nationally and internationally approx. 70% -80%

Salary range:

The salary range for this role is expected to be between $79,590.60-$90,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location, certifications, licenses, business needs and the applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other components may include a comprehensive benefits package. The estimated compensation range listed in this job posting reflects base salary only.

We offer a competitive compensation package including medical, dental and vision insurance, a matching 401k plan, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment.

Please note the typical functions of the job listed and may include additional responsibilities as necessary or may differ from those outlined in the job description.

Nano Dimension/Essemtec is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability.

To all recruitment agencies: Nano Dimension does not accept agency resumes. Please do not forward resumes to our jobs alias or Nano Dimension employees. Nano Dimension is not responsible for any fees related to unsolicited resumes.