Contract Repair Analyst

General

Manage and coordinate materials and parts returns and warranty to ensure cost-effectiveness and

proper alignment with Mesa Airlines' goals and objectives.

1. Ensures on-time return of loaned and exchanged materials and parts.
2. Processes product and conducts failure analysis on non-warranty assets.
3. Processes the day-to-day RMA receiving/shipping on non-warranty assets.
4. Coordinates, in conjunction with the Warehouses, the most cost-effective and timely service for all returning of borrowed and/or leased materials, and tooling to ensure avoidance of late fees and to prevent credit parts from being placed on credit-hold status.
5. Coordinates invoice payments with Accounts Payable (AP) to prevent the accumulation of any late fees. 
6. Formulates and maintains business communications with all approved maintenance providers to ensure Mesa Airlines' goals, Contract requirements, and objectives are met. 
7. Establishes policies and guidelines for the Materials “Ship or Shelf” (SOS) program in accordance with the Mesa Airlines' General Procedures Manual (GPM) and to meet Contact agreements. 
8. Reviews component repairs and tracking for warranty consideration. 
9. Ensures on time return of warranty parts for new aircraft. 
10. Responsible for OEM Service Bulletin labor reimbursement programs. 
11. Formulates report on status of claims. 
12. Creates and provides reports to management on breakdown of freight cost by user has management requires.

Qualifications

1. 4-year bachelor’s degree or 4 years of related work experience.
2. Combination of education and demonstrated work experience and knowledge.
3. Computer skills to include Word, Excel, and Outlook.
4. Excellent verbal and written communication skills.
5. Familiar with AIPC, AMM, and CMM.
6. Experience with reading maintenance contracts and records.
7. Above average business computer skills (MS Office).
8. Experience with Sabre, AS400, MXI preferred but not required.
9. Excellent communication skills and customer service experience required.
10. Strong attention to detail.
11. Attention to detail, able to articulate problem solving initiatives both in written form and verbally.
12. Able to meet deadlines and maintain consistent high level of work standards