Customer Success Manager

 

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

eBay is looking for a talented individual to grow eBay's Cross Border Trade business in Global Emerging Marketing in 170+ countries. The international team is led by a dynamic team located in APAC, Israel, Czechia and Mexico. The role requires the individual to be in Prague, Czechia, with occasional travel to Eastern Europe and Middle East.

About the job

This role’s objective is to enable scalable and sustainable seller growth on eBay, and the incumbent will be responsible for trust and relationship building with top sellers, focus vertical development (Home & Garden and Business & Industrials) and vendor partnership to support healthy business growth.

As a Customer Success Manager, you will serve as the primary seller contact and advocate for day-to-day and escalated issues and requests. You are also required to forge strong relationships across a broad spectrum of functional teams (Customer Service, Product, Marketing, Analytics, etc.) to operationalize and provide consultancy on key initiatives.

The role will report to the Head of Customer Success as part of eBay’s Global Emerging Market Business Unit.

Job Responsibilities

• Collaborate with the Customer Success team to identify cross border trade business opportunities and develop strategies to execute them successfully.
• Liaise with vendors to execute account management implementation roadmap with minimal operational disruption.
• Build relationships with top sellers and improve seller selling performance through problem identification and diagnosis.
• Understand the ecommerce ecosystem, respond to seller’s requests, and collaborate with internal teams and external vendors to reduce selling frictions.
• Create, manage and present performance reports and knowledge training for sellers and vendors regularly.

Position Qualifications:

• Bachelor’s degree with minimum of 5-year working experience in customer success or account management in international or regional markets.
• Experience within digital, eCommerce and/or technology industries; specializing in Home & Garden or Business & Industrials industries is an advantage.
• Strong business acumen with demonstrated success in business operations.
• Ability to work independently and autonomously, while also working well in partnership with colleagues and organizational leadership.
• Highly organized and enjoys detail-oriented work.
• Build strong relationships across all stakeholders. Must have influence capability.
• Customer-oriented with excellent interpersonal skills and manners.
• Ability to speak, read and write in English fluently. Russian, Spanish, Hebrew or other EU languages are a plus.

 

We offer a dynamic work environment, competitive compensation, and opportunities for career growth. If you are passionate about cross border trade and want to work with a team that is dedicated to driving business growth, we encourage you to apply.

 

About Zeta Global
Zeta Global is a  data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

 

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.