Field Application Specialist

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Field Application Specialist (FAS) is responsible for providing in-field assistance to the Diagnostic Sales team for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. The FAS provides technical direction and support to customers on instrument operation, assay implementation, and maintenance of company products. The FAS may conduct technical presentations and product demonstrations working collaboratively with Sales, Marketing, Technical Support, Service, and global business units to identify and assess customer needs in order to provide high quality customer care that exceed expectations.

This position is part of the Field Applications Specialist organization and will be Remote. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

• Integrate Cepheid instruments (including installation), assays and connectivity solutions into customer laboratories and provide support to the customer during the evaluation and implementation to ensure customer satisfaction.
• Provide demonstration of Cepheid instrumentation, software, and reagents to current and potential customers.
• Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business and retaining current business by assisting with technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.
• Follow normal standard of work for documentation and customer complaint handling while ensuring installation and customer management database is updated with full activity traceability.
• Independently manage assigned territory to include travel and scheduling.

The essential requirements of the job include:

• Bachelor’s degree in field with 5+ years of related work experience OR Master’s degree in field with 3+ years of related work experience OR Doctoral degree in field with 0-2 years of related work experience.  Related work experience as a Medical Technologist, Clinical Laboratory (Scientist), and/or applying molecular and microbiology techniques using current technology for documentation and communication required.

• Demonstrated excellent project management skills.
• Demonstrated excellent customer relations/service skills.
• Self-motivated and independent problem solving

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 70% flying and/or driving travel, which includes overnight stays.  Travel will primarily be within territory and domestic but international travel may also occur.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs.  Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and ar