Customer Supply Chain Collaboration Manager

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:

At Logitech, we aim to create a world-class experience for our customers — one that blends operational excellence with strategic partnership. As a Customer Collaboration Manager, you’ll be at the forefront of that mission, serving as a key interface between our supply chain operations and Europe’s top retail, e-commerce, and B2B customers. You’ll lead with purpose, drive results through collaboration, and inspire your team to deliver exceptional outcomes.

This is more than a management role — it’s a leadership opportunity to shape how Logitech partners with strategic B2B and e-commerce customers to deliver growth, in-stock performance, and superior service across European markets.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech.

You will play a central role in aligning our customer supply chain strategy with business goals, working cross-functionally to ensure a frictionless experience from forecast to fulfillment. Your scope includes major retailers, e-commerce platforms, and B2B clients, with responsibility for:

Leadership & Strategy

• Serve as a strategic leader and coach, managing a direct and/or virtual team of supply chain professionals across Europe.

• Translate customer expectations into scalable and resilient supply chain solutions, aligned with internal revenue, service, and growth targets.

• Influence senior stakeholders across Sales, Planning, Order Management, and Distribution to deliver on customer-specific business plans.

Customer Collaboration

• Lead the collaborative planning process with top B2B and e-commerce customers, with a focus on inventory availability, service level performance, promotional readiness, and operational responsiveness

• Act as the strategic liaison to customer operations teams, jointly building supply chain roadmaps that support sell-through, product launches, and seasonal events.

• Partner with customers to co-develop KPIs, review performance, and execute continuous improvement initiatives.

Operational & Analytical Excellence

• Oversee end-to-end order execution, fulfillment, and returns management, ensuring visibility and predictability for both Logitech and the customer.

• Use advanced analytics and dashboards (e.g., Excel, Tableau, Power BI) to monitor service performance, identify risks, and drive proactive resolution.

• Drive process improvements across planning, inventory deployment, and systems,optimizing for both cost and service across retail, B2B, and e-commerce channels.

Key Success Factors

• Leadership mindset: You inspire, align, and mobilize teams toward clear outcomes, fostering accountability and development.

• Customer-centric thinking: You advocate for the customer while balancing commercial and operational priorities.

• Strategic & analytical: You think long-term but act quickly, using data to guide collaboration and continuously improve.

• Cross-functional communicator: You create alignment across Sales, Planning, Logistics, and Customer teams.

• Change agent: You embrace complexity and see change as an opportunity to optimize and innovate.

Key and Preferred Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

• 8–10 years of experience in Customer Supply Chain, Demand Planning, Sales Operations, or e-commerce/B2B account management, ideally in an international setting.

• Proven leadership of cross-functional or regional teams, with direct or matrix reporting lines.

• Solid understanding of retail, e-