Coordinator, Workplace Ops - 12 month contract

Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $70 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
About the TeamOur vision is to create an environment where employees can do their best work, foster deep connection & experience organizational engagement. By focusing on building and redefining Workplace Ops programs, we aim to cultivate employee engagement, productivity, & high morale through thoughtful delivery and execution of our programming.
About the RoleAs a Workplace Ops Coordinator, you will manage front desk operations and coordinate facilities requests & services as part of the Workplace ops team. You will be responsible for interfacing with employees, guests & clients visiting the office, providing them with support in navigating our facilities. You will also coordinate a range of daily operational tasks - including coordinating maintenance repairs, liaising with on-site 3rd party vendors and carrying out administrative tasks that support the optimal running of the workplace. Please note: This is an in office position Monday - Friday, 8:00am - 4:30pm.

In this role you’ll have the opportunity to

• Front Desk Coordination:
• Managing daily in-office operations and providing general support to the team. This includes but is not limited to answering general queries from staff, managing seat booking requests, sorting mail and handling access pass distribution
• Supporting employee requests, monitoring the internal office communication channel & workplace management tool, Eden, daily -  actioning same day requests
• Interfacing with guests visiting the office as well as providing support to clients by triaging requests to the Customer Experience Team
• Liaison with on-site facility vendors who provide services for our food program, cleaning service, maintenance/repairs, as well as collaborating with our building operator on base building issues
• Carrying out administrative tasks for a range of programs including coworking, travel and team on-sites etc.
• Sorting inbound mail & deliveries, coordinating internal distribution and arranging outbound mail couriers


• Facilities & Operational Support:
• Overseeing facility requests end to end including, overseeing the maintenance ticket system for help desk, lockers, heating/cooling, lights out, leaks and other requests. Scheduling repairs accordingly based on these tickets
• Managing 3rd party facility vendors while on-site (pest control, compost, C02 machines, plant care etc.) providing vendors access, verifying work completion & tracking invoices
• Coordinating general maintenance repairs with 3rd party vendors, coordinating seasonal transitional maintenance, tracking preventative maintenance requests and ad hoc projects
• Coordinating the food service program, updating daily lunch count, monitoring fluctuations, tracking lunch feedback making necessary adjustments
• Monitoring service levels based on desk booking/occupancy, aligning lunch, pantry, coffee, and cleaning services based on in office numbers
• Overseeing weekly coworking logistics (employee pass management and room booking) for 3 hub cities located across Canada
• Coordinating Health & Safety measures, conducting regular safety checks - fire extinguisher, AED, first aid kit supplies, chairing the JHSC and flagging safety concerns and overall compliance, coordinating fire warden & first aid training, preparing for annual fire drill pre-training and communications
• Assisting with or leading special projects: office openings, vendor sourcing, library system development, coordinating task rabbits, locker auditing/monitoring etc. 


• Community & On-site Event Support:
• Supporting the execution of in person & remote programming, including company-wide events, team building on-sites & community building activities 
• Supporting the end to end experience of employees in-person experience - from travel, to desk booking, room booking & ordering related office supplies
• Coordinating the operations of in-person events with external guests. Including booking a