Sr. Database Administrator

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

On a day-to-day basis, this individual will be responsible for administrating and implementing database solutions while providing system operational support, administration, problem resolution, and perform software installations and upgrades on our database systems. The Database Administrator will be expected to exhibit strong troubleshooting techniques while striving to maintain a high level of customer satisfaction. Other duties also include monitoring performance and capacity on our database systems. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Responsibility for all database technology deployed in the enterprise including various versions of Microsoft SQL Server and features including the core database engine, SSRS, SSIS, SSAS, SQL Replication technologies and other modules. Perform installations of SQL server, including patching.
• Configuration and maintenance of high availability technologies such as SQL replication, failover clusters, and Always-On Availability Groups.
• Monitor SQL Server for performance, utilization, and capacity. Work with application teams when appropriate to address issues.
• Manage maintenance plans, backups, and agent jobs.
• Design, document, implement and maintain disaster recovery plans including regular testing
• Responsible for the SQL Server security model, including using Active Directory-integrated accounts in a multi-forest environment.
• Responsible for T-SQL query writing and optimization.
• Responsible for database Architecture.
• Responsible for advising report writers and their deployment in SSRS or writing reports when needed.
• Responsible for performing SQL traces and SQL Server Profiler to analyze and troubleshoot problems.
• Determine the best way to improve performance, whether through hardware purchases, server configuration changes or index and query changes
• Understanding of software development methodologies, software development lifecycle management, and working in an Agile/SCRUM environment with software development teams, providing consultative advice on database design and query optimization, including indexes.
• Familiarity with DevOps tools such as Octopus Deploy for managing releases.
• Familiarity with code repository tools such as Microsoft Team Foundation Server for managing SQL objects as code with version control.
• Lead projects which may include additional resources.
• On-call support for after-hours issues required. Leverage automated alerting to be notified of issues as they happen. Tune alerts to reduce noise.
• Responds to incoming phone, email or web reported technical issues from internal users related to network, infrastructure, and to assist in troubleshooting database issues as well as application issues which the database may be a contributing factor.
• Identifies severity and impact and documents details in the Help Desk call tracking system.
• Performs database monitoring to ensure service level agreements are met and alerts appropriate IT staff and management of any downtime.
• Works in partnership with all IT teams to find solutions, and/or escalates issues to appropriate IT groups for resolution. 
• Communicates status and updates to end users in a timely and consistent manner.
• Sets priorities for open issues and escalates issues to