Implementation Project Manager

About Fabric

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures,Vast Ventures, BoxGroup, and Atento Capital.

Recent press release on our acquisition of MeMD from Walmart.

About the role

We are looking to hire a seasoned healthcare tech implementation manager who is passionate about delivering products that make patients and health systems lives easier. This person will take on the exciting role of managing the implementation of multiple different pieces of innovative technology that are now all a part of Fabric. This person will be charged with both leading the implementation and also with gathering the requirements from the customer, and when needed, helping them to determine what the best configuration options are for them. So, not only will this person be able to flex their strong organization skills but there will also be room to bring in some critical thinking and creativity as well. This person will play a key role in our strategy of delivering robust, configured solutions to our customers and we are so excited to bring them on board.

What you'll do

• Own overall product implementation project of Fabric products from point of deal close to point of solution delivery/ go live & stabilization. (Multiple projects will be owned at one time) 
• Manage all internal (Fabric) and external (customer) coordination and communication throughout the entire project lifecycle. 
• Modify and manage the overall project timeline for project go live, ensuring that go live date is projected as accurately as possible at any given time . 
• Oversee deliverable execution and timelines for all internal resources assigned to your project, including Implementation analysts, Implementation engineers, QA, etc. 
• Hold responsibility for requirement gathering phase of product implementation project, including but not limited to: 
• • Following up with the sales engineer to clarify the SOW (the output from sales or sales eng. There should always be an SOW), if that was not clear when project was handed over
  • Defining plan for the requirements that need to be gathered for the scoped solution 
  • Consulting implementation engineers, product managers and clinical support to confirm the requirements that need to be gathered
  • If required, modifying and updating standard intake forms to gather the requirements that are necessary for the solution 
  • Defining plan and process with customer to gather these requirements 
  • Consulting internal resources to confirm product/ configuration limitation questions, as they come up, during requirement gathering process 
  • Sourcing best practices and lessons learned from previous delivered solutions, internally, and sharing that back with customers to advise them on the requirements that we give 
  • Ensuring that all intake forms/ requirement gathering forms for the solution are completed and handed off to teams that need to build/ execute (implementation engineers/ analysts/ data analysts). If any gaps are identified by build teams, you are responsible for collaborating with them, and the customer to fill these requirement gaps.  
• Monitor the build portion of implementation and ensure that it stays within the scheduled timeline. If the timeline slips, manage communication with customers accordingly. 
• Complete a high level review of created test plans by QA team members, and ensure that all customer req