Mission Critical Enterprise Leader

The Nokia Mission Critical Enterprise Leader (MCEL) is the sales leader of Nokia’s Mission Critical Enterprise organization, directly reporting to the Chief Customer Officer. This senior executive role carries responsibility for Nokia’s performance in the Mission Critical Enterprise customer segment (Transportation, Energy, Public Sector and Large Enterprises), shaping strategic direction, driving growth programs, enabling commercial results and elevating Nokia’s relevance and right to play in the Mission Critical Enterprise industry ecosystem, including customers, partners, authorities and governments.

The MCEL leads the Mission Critical Enterprise segment practice, including strategy, customer use cases and solution proposition, go-to-market programs, industry ecosystem development, subject matter expertise for marketing and customer engagement and sales support; it also steers the Regional Mission Critical 
Enterprise sales teams in the Regions, who own sales across the respective Regions and are dual reporting to the Region Leader (RL) and the MCEL (dotted line). 
The MCEL role ensures a consistent approach across Regions to drive profitable growth globally for Nokia across the Mission Critical Enterprise customer segments. 
 

The Mission Critical Enterprise Leader will have overall responsibility, jointly with the Region Leaders, for the global financial performance with Mission Critical Enterprise customers and will be accountable for the definition of Nokia’s ambition in the Mission Critical Enterprise segments as well as the execution of sustainable growth programs, ensuring long term success and profitable growth in all targeted customer segments. 

Strategic Leadership & Growth: 

Define and execute a forward-looking global strategy in the Mission Critical Enterprise segments, aligned with Nokia’s global objectives and the Chief Customer Officer’s priorities, integrating global industry market trends, regulatory developments, and technology evolution. 

Drive long-term profitable growth programs across Mission Critical Enterprise segments and solution portfolios. 

Shape the Mission Critical customer segment narrative and influence the industry ecosystem direction through high-impact engagement with customer and partner CxOs, industry bodies, government authorities, and regulators. 

Customer Segment Practice:

Understand and document the Mission Critical Enterprise market size, trends and structure, to identify Nokia’s right to play and addressable market. 

Define Nokia’s strategy in each of the Mission Critical Enterprise market segments, including customer use cases, solution portfolio positioning, product portfolio requirements and investment recommendations, GTM strategies, partnerships and customer coverage investment recommendations. 

Ensure Mission Critical Enterprise knowledge and expertise availability across sales and support teams. 

Provide subject matter expertise on Mission Critical Enterprise business to field sales teams and marketing teams as required. 

Commercial & Operational Accountability:

Support Region Leaders in the definition and implementation of the GTM, organization and customer coverage in the Mission Critical customer segments, ensuring global consistency, sustainability and alignment with the Nokia ambition and strategy.

Support Mission Critical sales teams, as well as Regional Units and Partner sales teams, in the identification and development of customer opportunities and in the definition and execution of specific growth programs and initiatives.

Support complex strategic engagements and negotiations, major deals, and multi-portfolio engagements, ensuring maximal value capture and customer impact.

Customer & Market Impact: 

Serve as Nokia’s senior ambassador in the Mission Critical Enterprise industries, representing the company at strategic forums, industry events, governmental engagements, and executive customer reviews.

Cultivate strategic partnerships, innovation programs, and competitive displacement initiatives that accelerate cross-BG solutions and strengthen Nokia’s market leadership.

 

• Inspires trust and confidence at the highest executive levels, including CxO, board, ministerial, and regulatory stakeholders. 

• Strategic, analytical, and commercially astute, with deep understanding of telecommunications, digital transformation, Mission Critical Enterprise customer challenges and buying behavior. 

• Exceptional leader with a track record of creating and executing sustainable growth programs in very dynamic and competitive markets. 

• Collaborative, enterprise-minded, and capable of delivering ‘Team Nokia’ outcomes across the portfolio. • Resilient, decisive, and comfortable navigating ambiguity, operational complexity, and h