Software Licensing Team Lead

Department
 

F&A ITS - Engagement, Alignment, and Strategy

About the Department
 

IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
• We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.
• We support and enable faculty research and teaching with the effective use of technology.
• We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.
• We identify, manage, and mitigate the technology risks of the University.

Job Summary
 

The Software Licensing Team Lead works with individuals, departments, and faculty to identify, manage, distribute, and support licensed software usage. This position manages business processes around software licensing and serves as the liaison for the campus community with respect to software licensing efforts and inquiries. The Team Lead is responsible for setting the overall goals for improving operating efficiency and customer service within the IT licensing site to achieve and maintain excellence as a service organization. Manages professional employees and/or supervisors. Is accountable for the performance and results of a team within own discipline.

Responsibilities

• Administers licensing agreements/renewals.
• Manages annual and semi-annual renewal of site license software contracts, including new licenses, contract review, and license wind-down as appropriate. Works with Procurement office where appropriate to ensure optimal contract terms and conditions. 
• Coordinates ongoing vendor and application support, working with vendors on licensing issues affecting end-users or internal technical partners. 
• In coordination with schools, departments, and individual end users, assesses campus software needs and implements service models to address them.
• Tracks revenue and expenses for all licensing programs.
• Provides consultations to departments, schools, or individual end users on available licensing programs.
• Coordinates communication with divisional IT leaders to keep them informed of current software available. 
• Handles requests for license purchases or program access.
• Ensures documentation is up to date. 
• Manages client needs analyses, offering potential solutions.
• Evaluates new licensing programs and trends.
• Directs clients to other information technology resources within and outside of the University. 
• Develops contacts with vendors and other computing professionals to obtain up-to-date technical information.
• Manages software distribution for all software available for recharge. 
• Provides escalation point for campus partners.
• Oversees day-to-day operations of Site Licensing.  
• Tracks and manages operational performance of Site Licensing. 
• Manages staff and associated HR requirements.  
• Establishes and monitors KPIs to quantify performance and show changes over time.  
• Identifies and implements efficiencies that can better utilize University resources. 
• Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems.
• Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Experience:

• Administrative experience.
• Previous business or customer service experience.

Technical Skills or Knowledge:

• Advanced knowledge and usability of Microsoft and Apple software products.

Preferred Competencies

• Work with faculty, staff and students and handle customers with tact and professionalism.
• Strong analytical skills and attention to detail.
• Strong communication skills, both verbal and written.
• Present excellent interpersonal, analytical, and both verbal and written communication skills.
• Excellent customer service orientation.

Working Conditions

• Office environment.

Application Documents

• Resume/CV (required)
• Cover L