Technical Solution Engineer, Salesforce

AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and  automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

Overview

We are looking for a Technical Solutions Engineer to design scalable solutions that meet customer needs and align with our product capabilities. In this role, you’ll have a direct impact on customer satisfaction and product success, working with a variety of technologies, including Salesforce, to deliver innovative solutions for the insurance industry.

As our company grows, this position offers exciting opportunities for career development and leadership. You’ll balance customer requirements with technical limitations, collaborate with stakeholders, and drive product improvements. If you’re looking to grow within a dynamic environment and make a meaningful impact, this role is for you.

Location:

This position may be based in our Denver, CO office or remotely from one of the following states: DC, FL, GA, IL, IN, KS, MA, MD, MO, NC, NV, OH, OR, TX, UT, & VA.

What you’ll do:

• Solution Design: Develop and document technical solutions that align with our product capabilities and customer requirements, ensuring a seamless integration and optimal performance.
• Customer Collaboration: Engage with customers to understand their business challenges and objectives, translating these into effective technical solutions using our product.
• Product Alignment: Work closely with product teams to ensure proposed solutions fit within the product’s framework and contribute to its ongoing improvement.
• Technical Expertise: Leverage your knowledge of the insurance industry and your technical expertise with the Salesforce platform to provide insights and recommendations that enhance our product’s value to customers.
• Implementation Support: Assist in the deployment of technical solutions, ensuring they meet the defined requirements and deliver expected outcomes.  This includes both hands-on development and overseeing and supporting engineers on your project(s).
• Documentation: Create comprehensive technical documentation for solutions, ensuring clarity and usability for both customers and internal teams.
• Stakeholder Communication: Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders, fostering strong relationships and ensuring project alignment.
• Solution Quality Ownership: Ensure delivered solutions are high-quality, and cost-effective, addressing customer needs while minimizing total cost of ownership and resolving any post-launch issues efficiently.

Qualifications:

• Experience:
• • 5+ years of hands-on Salesforce development experience building solutions, using Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.
  • Proven experience in designing and implementing Salesforce integrations with third-party systems.
  • Strong understanding of Salesforce architecture, data modeling, and best practices for scalable solutions.
• Technical Skills:
• • Salesforce Certifications: Salesforce Platform Developer I (required), Salesforce Platform Developer II or Application Architect (preferred).
  • Proficiency in SOQL and SQL for querying Salesforce and external databases.
  • Experience using integration middleware tools like MuleSoft