Payments Implementation Project Manager - Senior Associate

As a Payments Implementation Project Manager in the North America Implementation team you must be able to consult with clients to understand their technical and business needs throughout the implementations process, coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. You will be responsible for managing complex implementations while also managing multiple requests and clients simultaneously. You must also ensure all approvals, sign-offs and client documentation are obtained, time-lines and responsibilities are communicated, and hand-off is smooth. Ultimately this role is responsible for ensuring client business requirements are understood and satisfied throughout the implementation of Treasury Service customer solutions and delivery against the Request For Proposal (RFP) agreements, while working closely with clients, Sales, Product, Operations, and Client Service. 

Job responsibilities:

• Represent us as the project manager and single point-of-contact on your assigned global implementations 
• Deliver a first-class, end-to-end client experience during complex treasury product implementations 
• Manage client and internal partner expectations with consultative advice regarding aspects of treasury solutions including – RFP responses, client presentations and client visits
• Scope client requests and translate business requirements into detailed specifications for treasury services
• Use of MS Office tools to document scope, meeting agendas and minutes and project plans
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
• Demonstrate creative problem-solving and heightened awareness of risks and client impacts
• Empowerment to escalate when support is needed to remove obstacles to success

Required qualifications, skills and capabilities:

• Minimum 5 years Treasury Services/Cash Management experience
• Strong project management and problem solving skills
• Strong business and technical writing skills
• Excellent time management and client facing skills as well as excellent written and verbal communication skills
• Ability to work independently and across multiple business lines, various levels of management and establish working relationships
• Proficient in use of Microsoft productions (Excel, Word, Project, PowerPoint)
• BA or BS degree

Preferred qualifications, skills and capabilities:

• Time management, organizational and leadership skills
• Proven ability to successfully manage conflict 
• Ability to adapt to a changing environment
• Swift knowledge (MT and XML messages)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Eq