Director, Strategy & Implementation - Enterprise Billing and Payments

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

We are transforming how we deliver financial services through innovation, operational excellence, and digital capabilities. As the Strategy & Implementation Director for EFS (Enterprise Financial Services), you will lead strategic programs focused on consumer and enterprise payments.

This includes billing, payments, and accounting operations—driving modernization through a consumer lens, scalability, and customer-centricity.



This high-impact role blends financial expertise, industry insight, and digital transformation to reimagine how we serve customers and partners. You’ll lead cross-functional global teams and collaborate across Finance, Technology, Customer Experience, and Operations to implement streamlined, digitally enabled financial processes that improve access, accuracy, and efficiency.



If you're passionate about financial operations, energized by digital innovation, and ready to lead transformation at scale—this is your opportunity to shape the future of enterprise financial services.

WHAT’S GREAT ABOUT THIS ROLE?

• Lead the transformation of billing, payments, and accounting operations to enhance customer satisfaction and drive financial performance.
• Enable strategic execution across the enterprise, translating vision into action through cross-functional leadership and digital innovation.
• Shape the future of financial services by leveraging industry insights, emerging technologies, and operational excellence to expand customer access and streamline processes.

KEY RESPONSIBILITIES

• Serves as a strategic thought leader and systems thinker to define and lead the strategic roadmap for billing, payments, and accounting transformation, aligned with enterprise goals.
• Identify and prioritize opportunities to digitize and streamline financial workflows, improving speed, accuracy, and customer experience.
• Collaborate with stakeholders across Finance, Corporate Accounting, Treasury, Customer Experience, and Operations to co-create scalable, customer-centric financial service models.
• Lead cross-functional teams to implement new capabilities, ensuring flawless execution and adoption through change management.
• Establish governance frameworks to track performance, prioritize initiatives, and ensure alignment with funding decisions.
• Drive industry benchmarking and external engagement to inform strategy and adopt best practices.
• Prepare executive-level communications, including strategic briefings, leadership updates, and cross-functional messaging.
• Champion a data-driven culture, using analytics to measure impact and guide continuous improvement.
• Prepare executive-level communications, including leadership updates, strategic briefings, and cross-functional messaging.

SUPERVISORY RESPONSIBILITIES

This job has supervisory duties.

EDUCATION AND EXPERIENCE

• Bachelor’s or Master’s degree in Finance, Accounting, Business, or a related field (preferred).
• 8+ years of experience in financial operations, enterprise payments strategy, program management, or transformation leadership.
• Proven experience leading enterprise-scale initiatives and managing cross-functional teams.
• Expertise in financial governance, change management, and operational performance measurement.
• Excellent communication, stakeholder engagement, and leadership skills.

FUNCTIONAL EXPERTISE

• Billing, Payments & Accounting Expertise – Deep understanding of financial operations and ability to lead transformation in billing, payments, and accounting functions through a consumer lens
• Customer Journey Awareness & Experience Design – Deep understanding of the end-to-end customer journey, with proven experience in identifying, designing, and delivering optimal customer experiences.
• Digital Capabilities & Customer Access – Experience implementing digital solutions that expand customer access and improve financial service delivery.
• Industry Exposure & Benchmarking – Ability to leverage external relationships and industry insights to inform strategy and adopt best practices.
• Strategic Planning & Execution – Skilled in developing long-term strategies, business cases, and execution roadmaps aligned with enterprise prioriti