HR Experience Operations Manager, Benefits | APAC

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

The HR Experience Operations Manager will be responsible for overseeing the day-to-day operations of our global APAC benefits programs, ensuring that processes are efficient, compliant, and aligned with Deel’s global growth. You will manage the delivery and administration of employee benefits across Deel’s Employee of Record (EOR) services in over 90 countries while optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. In addition, you will lead initiatives to streamline HR operations, improve efficiency, and support the HR Experience team in delivering top-tier service to employees worldwide.

Responsibilities

• Launching new EOR benefits programs from the ground up 

• Project managing the renewal process for existing benefits policies, ensuring timely and efficient execution.

• Building and maintaining strong relationships with vendors, providers, and other external partners.

• Conducting quality audits of benefits-related data.

• Auditing, maintaining, and updating internal and external benefits-related knowledge in collaboration with stakeholders.

• Creating processes to streamline benefits operations ensuring scalability and efficiency in benefits administration.

• Participating in special projects and initiatives within the HR and Benefits space

• Contributing to benefits product planning and scoping.

• Providing support to EORs and clients for benefits related questions or concerns through all available communication channels.

• Responsible for ensuring the quality of the HR operations in the assigned countries.

• Being the subject matter expert on all matters related to benefits 

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field

• 5+ years of experience in benefits operations or related fields, preferably in a global, fast-paced environment

• Ability to build strong partnerships, influence decisions, and communicate complex work in a clear and concise manner across a variety of audience

• Proven experience in managing benefits  processes across multiple countries (EOR experience is a plus)

• Strong project management skills with a track record of process improvement and operational efficiency

• Excellent communication and collaboration skills with cross-functional teams

• Detail-oriented with a focus on excellence and accuracy in operations

Total Rewards

Our workforce deserves fair and competitive pay tha