Front of House Service Attendant - Bell/Door Attendant

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

 

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

 

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

Step into the future of hospitality at The Atlas Hotel.

 

The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.

 

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

 

The Front of House Service Attendant is responsible for welcoming guests in an attentive, courteous and efficient manner and providing guests with a positive first impression. Additionally, he/she is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay.

Responsibilities

• Load and unload luggage carts.
• Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, exercise room, etc.). Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of television, telephone, in-room movie system, etc.
• Check/store luggage for arrivals and departures with luggage tags.
• Carry a phone with a Relay option at all times.
• Operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Report maintenance issues in Alice and to MOD.
• Keep lobby area clear and organized for arriving guests; communicate trash removal and deep cleaning needs to housekeeping staff through Alice & Relay.
• Keep track of weather to recognize when rain mats need to be placed at entry doors. Return mats to storage when weather has cleared.
• Deliver messages, flowers, and laundry to guestrooms.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Pick up and deliver orders from Ama/Foxglove to guest rooms by following The Atlas Knock and Drop SOP.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
• Assist House Attendant with guest requests.
• Maintain cleanliness of the motor entrance, front door, and bell closet.
• Ensure shoeshine equipment is in proper working order and that supplies are stocked with sufficient inventory.
• Perform shoeshine service.
• Provide information, maps and directions as required.
• Answer telephone console to assist reception agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Assist guests with cabs and other transportation requirements.
• Coordinate with Valet for seamless guest experience.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Be aware of VIP and repeat guests; greet them by name.
• Be familiar with hospitality terminology.
• Ensure assigned keys are returned at the end of the day
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm a