Product Manager, Enterprise Customer Success

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Candidates MUST live in the eastern time zone (EST) to be considered for this role.

About the Role & Team

In this unique role as a Product Manager, Enterprise Customer Success within Amplitude’s Enterprise Customer Success team, you’ll leverage your deep expertise in product management and analytics to strategically advise our customers, enabling them to build exceptional digital products using Amplitude’s analytics platform. You’ll directly support a diverse portfolio of enterprise accounts, collaborating closely with product executives, analytics leaders, and growth teams to drive adoption and ensure maximum value realization.

You’re someone who understands what it takes to develop outstanding digital products—experienced with agile product methodologies, fluent in analytics, and skilled in platforms like Amplitude. You’ll utilize these skills to guide customers toward informed product decisions, strategic adoption, and sustained growth.

As a Product Manager on our Customer Success Team, you will:

• Collaborate closely with customers’ Product, Analytics, and Growth teams to create and execute strategic plans that achieve key product goals and growth metrics.
  
  
• Advise senior customer executives (e.g., Chief Product Officers, VPs of Product, Heads of Analytics) on effectively leveraging Amplitude analytics to inform their product strategy and development.
  
  
• Conduct strategic business reviews and in-depth analytics sessions, demonstrating measurable impact and uncovering new opportunities for product adoption and growth.
  
  
• Partner cross-functionally with Amplitude’s internal teams—including Sales, Product, and Professional Services—to ensure customer feedback meaningfully influences product enhancements and adoption initiatives.
  
  
• Regularly analyze product usage patterns, identify health metrics, and proactively suggest actionable insights to customers that enhance their long-term success and value from Amplitude.

You’ll be a great addition to the team if you have:

• 5+ years of experience as a Product Manager, Growth Product Manager, or in a similar role within SaaS or digital-first companies.
  
  
• Hands-on experience using analytics platforms (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to inform product decisions and strategies.
  
  
• Proven success working with enterprise-scale customers, influencing senior executives, and driving adoption of sophisticated SaaS solutions.
  
  
• A strong track record in defining product strategies, developing roadmaps, and prioritizing initiatives that deliver clear business outcomes.
  
  
• Exceptional ability to translate complex analytical insights into actionable product recommendations.
  
  
• Outstanding business acumen with the communication skills to convey technical and strategic concepts clearly and effectively to senior executives.

Travel Expectation

• Approximately 5+ days per month.

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