Senior Consultant, Client Success Merchants

<h3>Company Description</h3><p>Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><h3>Job Description</h3><p>The Senior Consultant, Client Success Manager is an individual contributor responsible for owning the overall post-sale Client Services relationship for applicable clients (merchants) providing operational and optimisation solutions in support of growing our clients’ businesses and achieving their strategic growth priorities by achieving the highest value and impact from Visa’s products and services.</p><p>You will be a trusted client advocate and works proactively with their client portfolio to optimize and expand adoption of the clients’ Visa product portfolio, enable new capabilities, support geographic expansion, identify Visa product and service sales opportunities whilst helping the client say up to date on Visa rules, mandates and regulatory requirements.</p><p>The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders. </p><p>This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with Visa’s clients to maximize their benefits realization and value from Visa products through optimizing their performance in both the face to face and card not present environment. </p><p>This role serves as a functional specialist, located in Europe and focused on French market, but also work on clients across Europe (as relevant) and reporting to French, Belgium, Luxembourg (FBL)Client Services Lead</p><p>Responsibilities include:</p><ul><li>The Sr Consultant CSM for Merchants will be considered the functional expert for their clients processing and operational business. In addition, the key responsibilities outlined below for this role as part of the FBL Client Services Client Success team.</li><li>Define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.</li><li>Work in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. </li><li>Engaging with the relevant Acquirer entities and their assigned CSMs and expected to work across the stakeholders driving outcomes for their assigned merchants so all parties remain compliant with Visa standard and rules whilst optimising their outputs from the Visa products and services.</li><li>Takes ownership &amp; accountability for the overall client services experience for a set of assigned Merchants across Europe, to develop and maintain strong relationships with merchants, acting as their primary point of contact for all Visa-related inquiries and support.</li><li>Liaise and collaborate across Visa to ensure their client’s needs are understood.</li><li>To coordinate, communicate and govern client readiness for mandates, enterprise, and market initiatives, including, but not exclusive to Business Enhancements, and with a particular focus on where mandates apply to acquirers that merchants also need to act upon – to ensure the collective Visa ecosystem is aligned and within compliance</li><li>Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules and transaction research.</li><li>Act as liaison for the client provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Noting that often for merchants this will require alignment with acquirers and to reach across the ecosystem and market that merchants may need to drive</li><li>Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner whilst managing costs and increasing overall transaction performance (including authorization, usage, clearing &amp; settlement, back-office processing) and then providing insights and recommendations for improvement.</li><li>Represent complex customer change requests, system or operational requirements negotiate and manage expectations internally and externally.</li><li>Gather feedback from merchants a