FRFS Manager - Senior Manager

Company

Federal Reserve Bank of Kansas City

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

What We Do
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

Your Role as a Manager 

Leads department(s) and directly manages people leaders and/or individual contributors supporting and delivering technology solutions, in accordance with the Federal Reserve Financial Services' (FRFS) strategic objectives. Identifies, initiates, and influences changes to performance and productivity targets, and department initiatives. Promotes diversity, equity, and inclusion by respecting the different backgrounds and experiences of people and giving all employees the opportunity and resources needed to contribute, influence, and succeed. Manages performance process and communicates clear expectations. Implements, and at times, establishes technology strategy and vision. Demonstrates leadership skills as outlined by the Bank’s competencies. Models and champions the Bank’s values; is a steward of the Bank’s strong culture and sets clear expectations for others. 

 

Key Activities:

• Promotes diversity, equity, and inclusion by respecting the different backgrounds and experiences of people and giving all employees the opportunity and resources needed to contribute, influence, and succeed.   

• Demonstrates the behaviors outlined in the Bank’s leadership competencies; identifies and develops Bank leaders and employees.   

• Recruits and retains diverse talent by driving engagement and supporting professional growth for employees and leaders through feedback, coaching, and development opportunities.    

• Manages performance process and communicates clear expectations; engages direct reports in performance, coaching, and development conversations; and provides performance evaluations based on the results achieved against expectations.   

• Leads and develops team(s) to make progress towards positive outcomes and execute on goals and priorities in alignment with the mission and strategy of the organization and business.    

• Contributes perspective to make sound judgments, mitigate risks, influence direction, and manage and lead through change.   

• Builds and applies business area knowledge, expertise, and/or broad perspective to influence and advance organization and business strategy and goals.   

• Collaborates with leadership colleagues across the organization to develop a shared understanding of people practices, processes, terminology, etc. to ensure a collective employee experience.     

• Builds trust and confidence through positive relationships and effective communication internally and externally.  

 

Your Responsibilities:

• Directly manages employees engaged in work of a moderate to complex technical nature, and/or manages a technical function with an expanded scope of responsibility. Decisions are guided by standards, policies, procedures, and business plans as well as cross area resource availability and functional objectives.  

• Expanded responsibility for heavily influencing the establishment of department level and technical strategy and objectives. Provides guidance to staff and receives some direction from senior managers, directors, or supervising officer.  

• Demonstrates competence in independently handling occasional complex issues.  

• Oversees the establishment and execution of depa