FRFS Technology Automation Engineer (3rd Shift)

Company

Federal Reserve Bank of Kansas City

When you join the Federal Reserve – The nation’s central bank – you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future. Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth – along with a wide range of benefits and perks that support your health, wealth, and life.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

The FRFS Technology Automation Engineer performs a critical role in ensuring stable technical operations of Production and Customer Test environments for FRFS Payment Products. This position is responsible for active technical monitoring, respond to technical incidents, resolve technical incidents, maintain knowledgebase, fulfill Service requests from FRFS stakeholders within and outside of FRFS such as BizOps, Interfacing Business lines, timely escalation of customer impacting or business service impacting incidents to management. Role is expected to demonstrate Technical Operations skills with heavy emphasis in identifying process standardization and automation opportunities to improve operational efficiency by leveraging operational metrics.  Individual must be able to collaboratively work with individuals and teams across FRFS Business Lines, Reserve Banks, and National IT to achieve successful business objectives. In addition, occasionally individual may be required to support different shift.

If the candidate is not a current Federal Reserve Bank System employee, this position will be based out of the Federal Reserve Bank of Kansas City, Minneapolis, or Atlanta and the employee will be required to fulfill the on-site hybrid requirement.

3rd Shift days and Hours:
Wednesday – Sunday 12am to 8:30am eastern

Key Activities:

• Under general direction, proactively monitors complex Federal Reserve Financial Services (FRFS) applications in production and customer test environment. Performs necessary tasks to ensure continuous processing according to published business documentation and standards.

• Opens and reviews incidents in the incident tracking system to ensure documentation is accurate and complete in accordance with incident management best practices.

• Develop deep technical expertise on the FRFS Products platform and how it operates in Production.

• Actively troubleshoot any issues that arise in production, solve issues, with intent to no service impact.

• Actively troubleshoot any issues that arise during testing with the intent to identify and proactively solve issues before launch.

• Implement, configure, and operate tools and products in the DevOps and DevSecOps Toolchain while leveraging DevOps/DevSecOps team best practices.

• Collaborate with stakeholders on continuous improvement of production operations.

• Provide technical functional expertise to Engineering teams and develop automation software for back-end systems.

• Build and maintain tools, services, and automations associated with our operations platform ensuring that all meet our customer service standards and reduce errors.

• Update team processes and design new processes as needed.

• Add, update knowledgebase to help ensure quick issue resolution.

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