Chief Quality Officer

Title:

Chief Quality Officer

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Executive Office

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

Summary:

Roswell Park Comprehensive Cancer Center is America’s first cancer center focused exclusively on cancer research, founded in 1898 by Dr. Roswell Park. His revolutionary model of a “multidisciplinary approach” to cancer — with scientists and clinicians working in concert and collaboratively — has become the standard by which all modern-day comprehensive cancer centers are measured. Roswell Park was among the first centers to receive National Cancer Institute (NCI) designation in 1974 and is the only upstate New York facility to hold the NCI designation of “comprehensive cancer center.” Roswell Park Comprehensive Cancer Center was a founding member of the prestigious National Comprehensive Cancer Network. Many Roswell Park faculty serve on the NCCN panels that developed the Clinical Practice Guidelines in Oncology™ – the internationally recognized standards for clinical policy in oncology, and the most comprehensive, most frequently updated clinical practice guidelines available in any area of medicine. Over its long history, Roswell Park Comprehensive Cancer Center has made fundamental contributions to reducing the cancer burden and has successfully maintained an exemplary leadership role in setting the national standards for cancer care, research, and education.

The Opportunity:

The Chief Quality Officer (CQO) and Vice President of Quality Initiatives is a key leadership role responsible for enhancing the quality of care within our organization. Reporting directly to the Chief Medical Officer, the Chief Quality Officer will lead the development and implementation of a comprehensive quality strategy across all departments and facilities. This includes championing continuous improvement initiatives, ensuring exceptional clinical performance, patient safety, and optimal delivery of oncology care services.

This position directly oversees the Vice President of Quality, Director of Clinical Pathways Analytics and Program Initiatives, Director of Clinical Pathways and Implementation Science, and Network Quality Staff. This is a Senior Leadership role that involves significant interaction with senior leadership team members, clinical and scientific leadership and faculty, other executives, directors, administrators, healthcare staff, payors, and community partners.

The Chief Quality Officer is tasked with developing and implementing the organization's quality strategy, ensuring it aligns with both organizational goals and regulatory requirements. This role is crucial in fostering a culture of continuous quality improvement, patient safety, and caregiver/staff satisfaction. Acting as a physician representative, the Chief Quality Officer liaises with leadership on quality matters, supports and enforces behavior standards for medical staff, and leads the quality staff in preparing and reviewing cases for peer review as necessary. Additionally, this position promotes the use of technology to streamline operations, enhance communication, and optimize work processes.

A significant part of the role involves developing and implementing a data-driven Quality Management System that adheres to best practices. The Chief Quality Officer oversees staff management and development, ensuring that objectives related to quality, service, and cost-effectiveness are met. They advocate for and secure necessary resources to support quality initiatives and provide oversight for clinical performance improvement initiatives, particularly focusing on oncology care and addressing disparities through population-based methodologies. This role ensures compliance with JCAHO regulations, maintaining a state of readiness for regulatory reviews, and serves as an internal consultant on TJC, NY State, and Federal requirements.
This position leads the development and execution of comprehensive clinical performance improvement plans, creating an environment where performance improvement staff can lead high-functioning interdisciplinary teams to implement evidence-based, patient-centered improvements. They oversee the Organizational Performance Improvement Department, promoting a culture of continuous improvement, and partner with clinicians and department heads to implement evidence-based practices and optimize clinical workflows. They also will be driving continuous improvement through data-driven decision-making and reporting and develops patient-centered supportive services to enhance patient safety and quality of care.

Collaboration with payors to define and promote value-based care models is another key responsibil