Senior Lab Operations Manager - Analytical Chemistry

The Senior Lab Operations Manager- Analytical Chemistry is primarily focused on the business & strategic oversight of a department and day-to-day operations, including resource & staffing needs. Additionally, the Senior Lab Operations Manager is accountable for regulatory compliance, policy & procedural compliance, and oversight of technical issues relating to tests conducted in the department.

Essential Duties:

Department Level Operations & Strategic Oversight

• Lead the competitive advantage efforts of your business area with tracking and improvement of the department’s key performance indicators (quality, utilization, turnaround times, etc.) and objectives in accordance with Nelson Labs’ performance goals.
• Lead the effort to improve and maintain quality of services by trending quality issues and by developing action plans with the Quality Assurance Department and employees.
• Work cross-functionally with the Sales and Consulting teams to grow the business offerings of your laboratory and increase profitable volume growth.
• Work with the Director of Laboratory Operations to execute the Nelson Labs’ business unit strategy and ensure alignment with our One Company values, mission, and goals. This includes:
  • Customer focus to enhance customers’ service experience, including service delivery (turnaround times).
    • Ensure the Nelson Labs service standard is known and practiced.
    • Lead the emphasis to leverage systems and drive overall competitiveness.
    • Intervene to address escalated client issues.
  • Talent Management
    • Manage direct reports of Lab Analysts and Chemists as they work to carry out the profitable volume growth, quality, service delivery, employee engagement and other department objectives.
    • Regularly meet one on one with direct reports.
    • Ensure that personnel receive adequate communication and direction to perform their job functions by setting clear performance standards and expectations.
    • Work with the HR team to develop succession plans for SME and key roles to maintain business continuity
    • Partner with the HR team to retain talent.
    • Support the focus on manager development.
• Preserve the company focus on data and personal integrity. Ensure regulatory compliance is maintained.
• Guide implementation of all company safety initiatives.
• Operational Excellence – working with VP Operations & Senior Leadership Team
  • Understand and manage business unit P&L, budget and financial metrics.
  • Plan for business resources, personnel, CapEx using financial models and ROI.
  • Maintain and monitor production metrics in accordance with NL performance goals.
  • Scheduling - optimize testing workflow across departments and ensure resources and personnel are adequate to accomplish the work in process and to meet business needs with client expectations for delivery and service.
  • Work on continuous improvement to increase efficiencies and reduce waste.
  • Manage and control expenditures within agreed upon budgets.
  • Manage utilization and key production metrics with visibility to staff
  • Oversee the development and execution of the section training program to ensure resource availability and business continuity
  • Manage and forecast supply chain to minimize or eliminate testing interruptions.

Change Management

• Support the Directors and other leaders during mergers or acquisitions; provide support to key stakeholders to ensure that integration of new sites are successful.
• Coordinate cross-functional efforts with internal departments

Regulatory Compliance

• Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
• Know and follow company policies and procedures.
• Complete required training on time.

Competencies of this position:

• Strong people management capability
• Ability to manage priorities and organize time
• Good communication skills - written and verbal
• Problem solving - employee issues, laboratory processes, customer challenges
• Must be able to work cross functionally and break down silos to ensure we deliver an excellent customer experience.
• Be a change advocate
• Strong project management abilities
• Persuasion and negotiation skills with staff at all levels of the organization
• Proficiency with Microsoft Office products, especially with Excel and Outlook 

Work Environment:

This job operates in a professional office and lab environment. This role routinely uses standard office equipment. This role occasionally enters into the lab to perform work.

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