Commercial Service Support Specialist

Are you

• interested in working for an international and diverse company?

• Looking for a friendly and supportive team?

If so, read on!
 

At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

We offer:

• Powerful team looking forward to working with you.

• Possibility to work from Home (2 days per Week).

• Further development of your personal skills through a varied range of tasks.

• Flexible working hours.

• Vacation days in accordance with Hungarian Labor Code.
   

As a Commercial Service Support Specialist you’ll be part of our dynamic Commercial Service team, where you will be the driving force behind the growth of our Service- and Maintenance Programs offerings. Your role is pivotal in ensuring high customer satisfaction and loyalty through empathetic and personal interactions with both external and internal customers.

In this role, a typical day will look like:

• As owner of our Service- and Maintenance Programs, you‘ll collaborate closely with service and sales teams to ensure seamless renewals and expansions.

• During your proactive support in the Service- and Maintenance Programs process, you will be the first contact point for our customers to discuss their needs about adding new devices, extending existing contracts, and offering new opportunities for them.

• You’ll tailor and create customers on-demand and maintenance plan-based service offers according to their needs.

• You’ll build, improve and maintaining database about customer and Service Program in our Salesforce based systems, ensuring accuracy and up-to-date information.

• You’ll support the planning team with annual appointment scheduling and route planning optimisation.

• Develop and implement your own ideas to recognize and capitalize on business potential, delivering high-impact results.

• Utilize Salesforce dashboards and reports to monitor performance and identify business opportunities

The essential requirements of the job include: 

• You have technical or commercial education with several years of experience in a technical customer care or administrative environment.

• You'll join a global company, so the ability to communicate in English is a must. For your everyday job, you need to be a Native Hungarian speaker, additional Central European languages are a plus. 

• Enjoy interacting with people, being communicative and persuasive.

• You amaze us with your organizational skills and a structured approach to work.

• Be comfortable and experienced with Salesforce/ServiceMax and proficient in Microsoft Office (Excel, Teams).

• You love working in a team and finding solutions together.

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in