Onsite Field Service Technician- Alabama

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

This position is for an onsite customer dedicated position in the Huntsville, AL area. All candidates must be within a commutable distance to Huntsville for onsite technical support.  Responsible for the overall remedial and scheduled service for customer devices under contract installing, operating, maintaining, repairing, and modifying equipment.  Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

JOB DESCRIPTION: 

Onsite Service Technician supporting large facility. M-F work shift. Standby Hours may be required.

Delivery and installation of printer supplies, maintains, repairs equipment. 

Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations. 

Troubleshoots technical problems and issues, determines technical solutions in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solutions. 

Assess product needs in accordance with customer specifications. 

Conducts technical training and product briefing with customers, vendors, and company representatives. 

Government Background check required.

RESPONSIBILITIES: 

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.  

Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications. 

Effectively schedule calls to manage SLA requirements across assigned activities. 

Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure. 

Assist customer with any reported issues or questions on customer products.

Train Customer on appropriate usage of customer products & features. 

Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. 

Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking. 

Manage local part inventory and ensure accurate tracking of inventory levels and transactions. 

Provide Meter Reads on Devices as needed.

Present a positive image through proper attire, communication skills and personal grooming. 

ADDITIONAL RESPONSIBILITIES: 

Assumes other special activities, responsibilities, and special projects from time to time as directed. 

Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAs

Conduct Train-the-Trainer and End User training as necessary, coordinate support for improved service diagnostics

Conduct printer assessments to optimize fleet and ensure customer standards are met.

EXPERIENCE AND SKILLS: 

2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products preferred. 

Strong electro-mechanical aptitude. 

Excellent driving record. 

Valid driver’s license. 

Reliable Transportation Required

Sound administrative & computer skills. 

Microsoft Office Suites is Desirable

Experience and detailed knowledge of Lexmark printers desirable

Ability to frequently and properly lift up to 60 pounds.

PERSONAL CHARACTERISTICS: