Customer Specialist - QM & Regulatory Affairs

<h2 id="customer-specialist---qm--regulatory-affairs"><strong><em>Customer Specialist - QM &amp; Regulatory Affairs</em></strong></h2> <h2 id="cherry-ventures-is-supporting-our-portfolio-with-this-hire"><strong><em>Cherry Ventures is supporting our portfolio with this hire</em></strong></h2> <h2 id="summary-about-the-role">Summary about the role</h2> <p>💡 We are looking for a dedicated Quality Management &amp; Regulatory Affairs Customer Specialist with experience in quality and regulatory compliance in MedTech to join our team in Paris, Berlin, or Vienna. This role focuses on ensuring the success and satisfaction of our large and mid-size medical device manufacturer clients. As a key member of our customer success team, you will build long-term relationships, drive customer happiness, identify business opportunities, and help clients maximize the use of our software. Proficiency in French and English is essential, along with a willingness to travel up to twice a month.</p> <h2 id="why-flinn">Why Flinn?</h2> <ul> <li><strong>We are building a truly exceptional culture:</strong> While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our , speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.</li> <li><strong>Make a Meaningful Impact:</strong> Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.</li> <li><strong>Experienced, well-funded, highly professional</strong>: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.</li> </ul> <h2 id="your-contributions-to-our-journey">Your contributions to our journey:</h2> <ul> <li><strong>Build and maintain long-term relationships</strong> with large and mid-size medical device manufacturers.</li> <li><strong>Ensure customer satisfaction</strong> by addressing needs and concerns promptly.</li> <li><strong>Onboard new customers</strong> and provide comprehensive training on our software.</li> <li><strong>Identify future business opportunities</strong>, including cross-sell and up-sell potential.</li> <li><strong>Define, track, and own success metrics</strong> to measure customer satisfaction.</li> <li><strong>Serve as the primary point of contact for customers</strong>, addressing their queries and concerns.</li> <li><strong>Willingness to travel</strong> up to twice a month to meet with customers and attend industry events.</li> </ul> <h2 id="what-you-need-to-be-successful">What you need to be successful:</h2> <ul> <li><strong>Proven experience</strong> in medical or pharmaceutical compliance-related roles, such as Clinical or Regulatory Affairs Management</li> <li><strong>Fluency in French and English</strong>, both written and verbal.</li> <li><strong>Strong communication skills</strong> and the ability to build relationships with diverse stakeholders.</li> <li><strong>Willingness to travel</strong> up to twice a month.</li> <li><strong>Ability to work independently</strong> and manage multiple priorities in a dynamic environment.</li> <li><strong>Knowledge of medical device industry</strong> and compliance requirements.</li> <li><strong>Proficiency with CRM software</strong> and customer success tools.</li> </ul> <h2 id="attributes-we-are-looking-for">Attributes we are looking for:</h2> <ul> <li><strong>Customer-focused and empathetic</strong>, dedicated to ensuring customer satisfaction.</li> <li><strong>Proactive and self-motivated</strong>, with a passion for helping customers succeed.</li> <li><strong>Excellent at building and maintaining relationships</strong> with a diverse range of individuals.</li> <li><strong>Adaptable and flexible</strong>, comfortable working in a fast-paced environment.</li> <li><strong>Detail-oriented and organized</strong>, with strong problem-solving skills.</li> <li><strong>Committed to delivering high-quality work</strong> and meeting deadlines.</li> </ul> <p>🇪🇺 At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor.</p> <h2 id="what-is-in-for-you">What is in for you?</h2> <ul> <li><strong>Grow with us.</strong> We are committed to supporting you in your professional and personal development, no matter whether you aim to become a great leader, renowned expert, successful entrepreneur, or high performing specialist.</li> <li><strong>Staying healthy is a top priority.</strong> We help each other to reflect, stay in balance, and free up company budget to support healthy activities (food, subscriptions, team activities etc.).</li> <li><strong>Competitive compensation, including the most employee friendly stock options.</strong> Such as fair leaver &amp; v