Client Engagement Associate

Job Description

Utilizes specialized knowledge and skills obtained through experience and/or training to support, manage and coordinate the onboarding and servicing of Independent Registered Investment Advisor (RIA) firms, Independent Broker/Dealer firms, and investment advisers to the RCS custody and clearing platform. This role assists senior team members in coordinating onboarding activities, maintaining documentation and ensuring a smooth client experience. A successful Client Engagement Associate is detail-oriented, eager to learn and thrives in a collaborative, fast-paced environment.

Essential Duties and Responsibilities

• Assist in onboarding new clients to the custody and clearing platform under the guidance of senior team members.
• Support the preparation and tracking of onboarding documentation and contracts.
• Maintain accurate records and workflows in Salesforce and other internal systems.
• Participate in internal and external meetings, taking notes and following up on action items.
• Communicate with clients and internal partners to gather information and provide updates.
• Identify and escalate potential issues or risks to senior team members.
• Contribute to a positive team environment through collaboration and support.
• Builds and maintains key relationships and coordinates tasks with internal business lines demonstrating a culture of engagement and assistance.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• High-level concepts, practices and procedures of custody and clearing firms.
• Fundamental principles of financial markets, accounts, products, and the transfer process.
• Operational processes common to a custody and clearing platform.
• Project planning and implementation.

Skilled in

• Excellent communication and strong business writing skills.
• Time management and task prioritization.
• Enthusiastic and self-motivated.
• Ability to influence and bring different parties together for a positive outcome.
• Cultivating and maintaining effective working relationships throughout and at all levels of the organization.
• Problem-solving and adaptability in a dynamic environment.

Ability to

• Work directly with client firms and associates at all levels of the organization.
• Organize, prioritize, manage, and track multiple details, tasks, and assignments in a fast-paced work environment.
• Have detailed understanding of policy, procedures and processes.
• Gather information, identify needs, and proactively apply findings to develop solutions.
• Listen actively and demonstrate effective communication and interpersonal skills.
• Work independently as well as collaboratively within a team environment.
• Build and maintain strong working relationships with internal partners.

Experience and Licenses/Certifications

• At least 3 years of experience in financial services, client support, or project coordination.
   

Licenses/Certifications

• Series 7 plus but not required

Education

Bachelor’s, Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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