Senior Project Manager

Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

The Senior Project Manager will be responsible for successful delivery of custom Skedulo implementations for a variety of customers. The Senior Project Manager will work directly with high-profile customers to ensure to understand their use cases, pain points and how they can drive business value while leveraging Skedulo. The role will ensure on-time and on-budget project delivery of complex projects. Senior team members are actively involved in coaching and driving our internal initiatives around continual improvement & maturity within Project Delivery at Skedulo.

RESPONSIBILITIES

Project Management - Day to Day Duties

• Simultaneously manage multiple complex Skedulo Platform and Salesforce projects adjusting delivery methodology to meet Customer needs. This includes:
  • Manage scope creep and change requests
  • Assist Customer to achieve their project goals
  • Manage Customer issues and escalations
• Prepare and manage project budgets, timelines and reports to monitor progress, and identify and correct variances to ensure project recovery
• Responsible for key Project metrics, including Project Profitability
• Building trusted relationships with clients, communicating the value of our product to our clients, whilst gaining their feedback to drive increases in client satisfaction and engagement
• Assist in the review of detailed Statements of Work outlining the design and scope of solutions to be delivered to prospective customers
• Work closely with the Customer Experience Team to understand Customer business challenges and demonstrate how Skedulo can maximize their business success

Thought Leadership Duties

• Contributing to team development by taking on mentoring role for Associate and Level 1 Project Managers
• Contributing to project delivery excellence, including efficient delivery methodologies that support clients in achieving their project goals
• Opportunities to work on core product development, integration development and customer success development projects.

Requirements

MINIMUM REQUIREMENTS

• 5+ years experience in managing projects, project teams, and delivering complex IT Projects
• 2+ year (minimum) dedicated SFDC PM experience
• 2+ years in Scrum Master roles, certification required
• 2-3 years of practical Salesforce experience as a user
• Must have excellent written, verbal and interpersonal communication skills.

PREFERRED REQUIREMENTS

• Experience including presentation skills and ability to demo solutions.
• Experience leading customers through change with a strong working knowledge of change management best practices
• Enjoy problem solving while learning, developing and applying new skills along the way.
• Working knowledge of the Atlassian Suite, JIRA, Confluence, integrations using API and RPA
• Understanding of deployment best practice including the migration of Salesforce change sets from development and testing into production
• Understand and support Salesforce data security (eg~ role hierarchies and rules sharing)
• Prior experience working with offshore and distributed development teams.
• Ability to simultaneously manage multiple projects whilst building trusted relationships with our customers
• Ability to learn new products, develop functional knowledge and apply new skills in a high paced environment.
• Possess a strong teamwork ethic.

ADDITIONAL REQUIREMENTS

• This position will require 10% travel from time to time as set forth by the Company.
• Must possess a valid US working visa at time of