Product Support Representative II

Are you curious, motivated, and forward-thinking?

At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will do:

• Provide in-depth product support to FIS clients by resolving incoming inquiries
• Troubleshoot problems with malfunctioning software applications and recommends corrective action
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
• Document customer information and recurring technical issues to support product quality programs and product development
• Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes

What you bring:

• BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar
• 2+ years of relevant experience in application support or financial services industry
• Knowledge in any of the following: programming, business analysis or implementation of software products a plus
• Computer/technical literacy (Microsoft Office: Word, Excel, Power Point)
• Ability to work in IT-related environment and cooperating with cross-functional IT teams
• Ability to work across functions and reporting lines to drive and achieve results
• Excellent written, verbal, and inter-personal communication skills
• Analytical and problem-solving skills
• Strong desire to learn the products, processes, and related industries
• Team player and willing to progress in a rapidly changing environment
• Highly motivated and keen to succeed
• Fluency in English – speaking and writing

What we offer you

• Working in an innovative and flexible environment within an established global company
• Convenient office location in Wroclaw
• Possibility to work partially remotely
• Comprehensive onboarding process
• A good work-life balance
• Contract of employment
• Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
• Language courses
• On the job coaching and support

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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