Organizational Development Senior Consultant

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

 

Are you ready for a rewarding career?

We have more than 9,000 people working for Popular in Puerto Rico, United States, Virgin Islands and Latin America.

Come and join our community!

Full Time Job Opportunity

Region Locations

Hybrid / San Juan, PR or Miami Lakes, FL

General Description

We are seeking a dynamic and experienced Change Management Program Lead (Sr. Organizational Development Consultant) with a proven track record in overseeing organizational change programs and managing a portfolio of change projects. The ideal candidate will have experience in leading transformational change initiatives, managing multiple change projects simultaneously, and in using the ADKAR model consistently (Prosci). They will be responsible for providing program leadership, governance, and support to peer change practitioners/collaborators to ensure the successful execution of change initiatives across the organization.

Essential Duties and Responsibilities

• Oversee a change program with a portfolio of organizational change projects led by other change practitioners, ensuring alignment with overall program objectives and organizational priorities.
• Lead the development and implementation of change management strategies and plans, leveraging the ADKAR model, to support the successful execution of complex organizational change or transformational change initiatives.
• Ensure consistency (among change practitioners) and successful execution of change initiatives according to the established change mgmt. framework, tools, and systems.
• Analyze and provide visibility about the intersections of change initiatives, including collisions, potential change fatigue and compounding stakeholder impacts surfacing from overlapping changes as identified in the change portfolio
• Work closely with cross-functional teams (within and outside of HR) to assess change impacts, identify stakeholders, and develop communication and engagement strategies aligned with the ADKAR model.
• Lead the planning and perform hands-on execution of change management activities, including sponsor plan, stakeholder analysis, communication plan, measurement, and resistance management, and aligning with Learning & Development for learning/training plan.
• Lead measurement and evaluation strategy to determine change adoption and measure ROI of change efforts vs. impact; be able to turn data/measurement into concrete insights and recommendations.
• Provide expertise, best practices, and coaching to project teams and organizational stakeholders throughout the change management process, fostering a culture of openness, collaboration, and continuous improvement.
• Create and deliver impactful presentations and communications (Spanish and English) for executive audiences; present change management strategies and progress updates to senior stakeholders, providing insights and recommendations for driving successful outcomes.
• Monitor and measure the effectiveness and sustainability of change management initiatives, and adjust strategies and plans as needed to ensure successful outcomes.

 

Supervisory Responsibilities:
This job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Master's Degree in Human Resources, Business, Organization Development, Leadership, or Industrial Psychology (or related degree).

Experience

A minimum of eight (8) years of related experience.

Preferred Certifications / Licenses

• Prosci - Change Management certification
• Organizational Development
• Coaching
• Strong written and spoken Spanish and English abilities
• Strong PowerPoint and presentation skills

Other Qualifications

• Proven experience in overseeing change programs and managing a portfolio of change projects.
• Experience leading and executing change management in business and technology transformations.
• Strong understanding of change management princ