Business Analyst

Job Posting Title:

Business Analyst

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Hiring Department:

Technology Resources

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

Flexible work arrangements and telework are available for this position. Remote work for individuals who reside outside Texas but within the United States and its territories will be considered and requires central office approval. A typical 8-hour flexible schedule should occur between 7 a.m. and 6 p.m. Central Time. Occasional requirements might require work outside business hours.

At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support. For more information on Technology Resources, please visit: https://trecs.utexas.edu/

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of university staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas: a defined benefit retirement plan
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards .

Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.

Purpose

Serve as a product owner for Technology Resources applications. Create project charters, timelines, documentation, and data analysis. Accurately scope projects and tasks, documentation, analysis, and communications.

Responsibilities

• Serve as a product owner for TRecs applications.
• Develop, interpret, and present requirements to functional experts and technical team in a way that is meaningful to each audience. Participate in backlog grooming as product owner; write, size, and prioritize stories. 
• Meet regularly with stakeholders to review status of current requests, work, and related activities; obtain information about emerging client needs; establish client priorities; manage expectations and communicate TRecs’ needs; alert client to blockers on current work. Work with clients and TRecs leadership to establish optimal support levels for business systems. Escalate obstacles to TRecs management as necessary.
• Attend meetings, take notes, and publish minutes. Coordinate meeting logistics, including remote participation and other technology needs.
• Provide communications assistance by drafting notifications, updates, reports, and project-related documentation, etc. Use collaboration tools, such as MS Teams and Confluence, effectively.
• Monitor and respond to incoming communications and escalate appropriately.

Required Qualifications

Bachelor’s degree and two years of related experience providing user support and customer service. Proficiency with MS Office Suite. Basic knowledge of project management. Detail oriented. Superior verbal/written communications skills. Service-oriented experience. Professional demeanor. Prior experience with document repositories. Experience with metrics and service delivery.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Have pr