People Operations Representative

Introduction 

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. 
 
This role will be responsible for completing a wide variety of HR duties that reflect substantial variety and complexity for one or more countries, including but not limit to: data collection, communication, inquire handling, compliance, report generation. This position’s work is generally of critical and confidential nature. This role will be trained on Human Resources practices, policies, procedures, and systems. 
 
People Operations US is the primary contact center for employees, managers, and HR in the US and is responsible for managing all Hire2Retire operational processes.  
 
Roles and Responsibilities 

• Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end to end way of working. 
• Supporting customers on the HR portal and relevant online tools in completing transactions. 
• Providing operational advisory support and administrative services to in-scope processes. 
• Perform customer related data gathering and input.  
• Working according to defined standards, in line with global end to end processes & tooling and local compliancy. 
• Escalating cases where guidance and clarification of policies and procedures is required. 
• Actively identifying customer-centered improvements and participating in improvement projects. Driving standardization, simplification and automation of the relevant processes. 
• Ensuring service level agreements are met and a higher level of customer satisfaction is reached. 
• Safeguarding own knowledge & skills and updating knowledge database. 

 
Education and Experience 

• Bachelor’s degree or equivalent combination of education and/or experience 
• Minimum of 2 years of working experience, ideally in HR Operations 
• Ability to consistently deliver high quality customer service in a professional and efficient manner 
• Knowledge of HR processes, systems and policies 
• Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers 
• Ability to quickly find your way in a network of information 

 
Skills

• Ability to work as part of a team as well independently 
• Plans & aligns (effectively manage priorities and workload) 
• Ability to work in a changing environment to meet demanding deadlines and timescales 
• Acts with integrity and instills trust 
• Shows personal ownership 
• Demonstrates Challenge, Collaborate and Care (3 C’s) in customer interfacing both towards employees, managers & HR colleagues  
• Can observe and respond to people and situations and interact with others encountered in the course of work.   
• Can learn and apply new information or skills.  
• Must be able to read and interpret data, information, and documents. 
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. 
• Ability to complete assignments with attention to detail and high degree of accuracy.  
• Proven ability to perform effectively in a demanding environment with changing workloads.  
• Result driven-demonstrate ownership and accountability. 
• Identifies bottlenecks and drives improvements. 
• Work independently or as part of a team and follow through on assignments with minimal supervision.  
• Demonstrate open, clear, concise and professional communication. 
• Ability to establish and maintain cooperative working relationships with co-workers and customer.  
• Work according to a strict set of procedures within the provided timelines.  

 
Other Information 
This position is located on-site in Chandler, AZ. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation. A flexible workplace arrangement may be available to employees working in roles