Salesforce Administrator

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

In this exciting new role, the Salesforce Administrator will be responsible for gathering requirements and designing, configuring and supporting solutions within the Salesforce.com (SFDC) platform. The Administrator will partner with multiple business stakeholders to build and support solutions, tools and processes that deliver high value SFDC solutions.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities may include the following and other duties may be assigned. 

• Plan, develop, and configure new functionality to support existing users’ ongoing adoption of SFDC. This may include updating or creating objects, fields and field values, page layouts, actions, process builder, custom reports, dashboards, user roles & profiles, data sets, and more. 
• Develop, test, document, and deploy high quality business and technical solutions on Salesforce using Agile processes, principles, and techniques 
• Triage support and development tickets, ensuring they are properly document 
• Provide metrics, data analytics, and data visualizations to inform critical business decisions 
• Help build and support custom applications and 3rd party integrations with Salesforce 
• Create and maintain all aspects of customer relationship management (CRM) reporting and dashboards 
• Deploy approved changes to production 
• Maintain a detailed understanding of the overall SFDC application architecture, release processes, data models and sources, and integrated applications. 
• Maintain CRM database for integrity and accuracy including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, etc. 
• Monitor SFDC annual releases, install routine updates and identify/communicate any areas of concern or interest. 
• Participate in the feasibility review & impact assessment of enhancement requests submitted by business users 
• Lead the effort to test new functionality in each release to ensure that compatibility with current business processes is maintained. 
• Provide training and on-boarding to new users, as needed. 
• Perform routine monitoring of platform such as running adoption reports and dashboards, generating user license counts, activating & deactivating user records, etc. 
• Provide administrative support to the pricing platform integrated with Salesforce  

Qualifications

REQUIRED:

• 5+ years of experience as Salesforce Administrator 
• Bachelor’s degree in computer science, Computer Information Systems, or related field from an accredited college or university. 
• Salesforce Certified Administrator (Required) 

PREFERRED:

• Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred. 
• Knowledge of pricing tools integrated with salesforce is preferred. 

SKILLS:

• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules). 
• Experience with Salesforce Sales cloud, Service cloud and experience cloud(Communities) 
• Experience in Process Automation, Security configuration, Data Model creation, communities, Single Sign On. 
• Experience with source repositories and deployment tools such as Jenkins, Bitbucket pipelines, etc 
• Highly organized, detail-oriented, and ability to work independently. 
• Experience working in iterative projects