Assistant Director Human Resources - InterContinental Washington DC - The Wharf

About Us 

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. 

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences. 

About the hotel

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting.  Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

About the Assistant Director Human Resources position

As our new Assistant Director Human Resources, you will oversee the day-to-day operations of our restaurant/bar. You will develop and implement strategies to improve the F&B outlet's profitability while ensuring guest satisfaction in accordance to the hotel standards. Always following government regulations concerning health, safety or other requirements. You will work closely with the food and beverage/culinary team and employees to successfully execute all restaurant operations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Welcome and conduct new team member orientation. 
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees. 
• Ensure hiring standards and applicable laws and regulations are followed.
• Assist in developing ways to inspire and motivate team members to provide guests with a unique experience. 
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction. 
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. 
• Ensure compliance with relevant employment laws and hotel or company policies and procedures. 
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and assistant to facilitate resolution through your employee relations programs. 
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs.
• In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.  
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent   
• 4 years’ of related experience in HR  
• Some supervisory experience also preferred  
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR related matters  
• Must speak local language(s)