Table Games Floor Supervisor - New York New York

We are seeking a dynamic and experienced Table Games Floor Supervisor to join our team at New York New York Hotel and Casino in Las Vegas. The ideal candidate will possess extensive knowledge of table games and casino operations, along with strong leadership and guest service skills. Responsibilities include supervising table games and personnel, reconciling table accounts, and ensuring compliance with all gaming laws and company policies. If you are a detail-oriented professional with prior casino operations experience and a passion for creating exceptional guest experiences, we invite you to apply.
 

THE JOB:

It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel, including reconciling table accounts, while providing excellent guest service.  All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

THE STARTING RATE: $29.75/hr

THE DAY-TO-DAY:

• Manage performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.

• Monitor guest flow and notify management when adjustments to open table games are needed.

• Observe, evaluate, and rate players objectively and accurately in accordance with departmental policy.

• Maintain proper bankroll levels to accommodate existing or anticipated play.

• Reconcile table accounting accurately and with integrity and maintain card/dice and all gaming equipment.

• Verify the accuracy of all documents and ensure that all procedures are adhered to.

• Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected.

 THE IDEAL CANDIDATE:

• Prior casino operations experience as a dealer, floor person or similar role.

• Extensive knowledge of table games and casino operations.

• Previous supervisory experience in a gaming environment.

• Familiarity with federal, state, and local gaming laws and regulations.

• Detail-oriented with strong analytical and problem-solving skills.

• Ability to provide exceptional guest service and handle guest concerns effectively.

• Capacity to work flexible hours, including nights, weekends, and holidays.

MINIMUM REQUIREMENTS: 

• High school diploma or equivalent.

• 2+ Years of Prior Relevant Experience in casino operations.

• Work varied shifts, to include weekends and holidays.

 THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!