Regional Facilitator, Account Management

Atlanta, Georgia, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.

Why Guardian Pharmacy? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

This role proactively supports the strategic management of national and regional accounts, and pharmacy account management teams by focusing on defensive selling techniques, problem resolution and customer retention. This employee upholds excellence in customer service practices through ongoing relationships with internal and external customers.

Attributes Required: 

• Customer Focus – must know how to interact with customers and prioritize their needs and requests.
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy.
• Leadership – ability to lead project teams and meet deadlines.
• Relational – ability to build relationships and become trusted advisor.
• Strategy and Planning – ability to think ahead, plan and manage time efficiently.
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level.
• Team Oriented – ability to work effectively and collaboratively with all team members.

Essential Job Functions (include the following): 

• Cultivate and grow a strong team of committed pharmacy account managers, through ongoing training and skills development, to increase performance, exceed customer expectations and effectively resolve conflicts. 
• Provide oversight and coaching to pharmacy account managers regarding strategy, initiatives and goal setting while encouraging innovation.
• Create tools and provide ongoing training to enhance both value-added and defensive selling techniques.
• Form strong customer relationships with national account regional teams and regional account customers to improve customer retention.
• Initiate proactive communications with national account regional teams and regional customer accounts to identify opportunities for strategic partnership advancement. 
• Monitor local account management activities to ensure daily activities align with strategic objectives for defensive selling and customer account retention. 
• Facilitate at both company and customer meetings to update and align the team and/or customer leadership on current updates, task progress, challenges, problem solving and next steps.
• Design, organize and participate in various projects such as customer eMAR (Electronic Medication Administration Records) implementation, customer acquisitions, conferences and/or participation on advisory boards with national and regional customers.
• Maintain updated database of national and regional account customers.
• Perform other essential functions and duties, as assigned.

Education and/or Certifications: 

• Bachelor's Degree preferred or equivalent experience in LTC (long-term care) pharmacy or community
• 5+ years prior relevant experience preferably in LTC pharmacy or community
• 1+ year supervisory experience
• Master’s degree preferred but not required

Skills and Qualifications: 

• Working knowledge of Salesforce preferred.
• Excellent customer relationship skills.
• Ability to work independently, meet deadlines, and solve problems with minimal direction.
• Self-starter with time management skills and a “get things done” attitude.
• Ability to excel in a fast-paced environment working on multiple tasks simultaneously.
• Strong written, verbal, non-verbal, listening and presentation skills.
• Effectively build partnerships a