Regional Support Engineer - Intralogistics: Atlanta

Job DetailsJob Location: Atlanta Office - Alpharetta, GA 30009Salary Range: $90,000.00 - $130,000.00 Salary/yearThe Regional Support Engineer (RSE) is essential in sustaining long-term customer success with Beckhoff technologies. By keeping systems running smoothly, addressing complex challenges in the field, and building trust through reliable, ongoing support, RSEs strengthen and expand customer relationships. With firsthand visibility into system performance and customer sentiment, they are often the first to surface risks or uncover new opportunities, playing a critical role in sustaining long-term customer satisfaction and loyalty.

RSEs are practical engineers who address urgent technical issues through phone, email, and onsite support. They work closely with Sales and Application Engineering teams to ensure continuity and responsiveness across the region. Beyond immediate troubleshooting, RSEs contribute to scalable support by documenting recurring issues, sharing field-proven practices, and helping internal teams stay ahead of customer needs. When not engaged locally, they support Beckhoff’s national hotline and ticketing system—ensuring all customers receive timely, knowledgeable assistance.

This RSE will primarily focus on the Intralogistics industry, including several large-scale fulfillment projects with a globally recognized key industry end user. The project(s) will include emerging technology that will be installed for the first time and will be subsequently rolled out to many locations across the USA and Europe. The RSE will support installs in the USA with the first being in the Atlanta area.

Salary is negotiable based on experience.

Key Responsibilities

Act as the primary technical contact for sustaining support within the region, working closely with teammates to help customers keep Beckhoff systems running reliably.
Proactively drive technical issues to resolution through remote diagnostics, hands-on troubleshooting, and on-site support.
Provide support via phone, email, and Beckhoff’s technical ticketing systems.
Document recurring issues and share actionable insights to strengthen internal support resources and product knowledge.
Advise customers on maintenance, best practices, and product usage in real-world conditions.
As needed, assist with product trainings or onboarding in coordination with Beckhoff’s formal training programs.

Could include on-site training of maintenance or engineering teams


Assist with installation and commissioning of systems

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.

What Makes This Role Unique

Best-in-Class Tech: Represent a highly differentiated automation platform
Emerging Tech: Be the first to work with emerging technology and its applied use case
Key End User: Gain valuable experience working with one of the most influential end users in the Intralogistics market
Established Culture: Join a strong, values-driven organization
Visible Impact: Directly influence customer success and loyalty

Work Location

This position follows a hybrid work model, requiring employees to be on-site at our Atlanta office on a regular basis with the flexibility to work remotely on other business days. This schedule supports collaboration while offering a work-life balance.

Travel

This position requires varying travel ranging from 40-50% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

What We Offer

Benefits

At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose.

Generous Paid Time Off: 12 Paid Holidays + 21 Days of PTO
Employer paid High-Deductible Medical plan Dental, and Vision for Employee + Family!
401(k) with up to 6% employer match
Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability
Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance
Professional Development Opportunities
CarData Program: Fixed monthly reimbursement + Variable monthly mileage

Additional $200.00 to $800.00 (Disclaimer: dependent on location)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the esse