Customer Service Specialist

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Auditing data correctness in internal systems and vendor reports
• Creating daily, weekly and monthly performance reports, maintaining databases of historical performance figures
• Combining multiple sources from Excel and database sources into a combined reporting structure
• Providing analytical support to the management
• Creating forecast for European Customer and Commercial Service Locations based on actual and seasonal trends, process changes and input from operations
• Monitoring forecast accuracy, historical trends and operational performance by site and country
• Ad hoc tasks or reports replated to customer service performance management

We expect from applicants:

• Strong analytical skills, ability to carry out advanced analysis and make data-driven forecast recommendations
• Great attention to details, ability to quickly spot inconsistencies
• Very good knowledge of MS Excel and PowerPoint
• Very good command of English
• Ability to work under time pressure
• Good time management and proactivity
• Patience and accuracy
• Min. 6-month track at current position in UPS
• Recommendation sheet from current Supervisor required as an integral part of the internal application

Advantages:

• Knowledge of or experience in Customer Service/Call Center operations
• Knowledge of current GBS customer service replated systems, VBA / SQL and/or MS Access

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.