Principal Product Designer

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Global Streaming Product Team 

Our team is the core engine that creates streaming products that delight customers globally, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create an unforgettable experience for our customers. We’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.   

We are currently building a Global Streaming Product team, who will steer our core global product to serve the business needs of each proposition (Peacock, NOW, Sky Showtime, and Showmax).  

Commerce Product Design Team

This team’s focus is the experience of the end user who starts as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or cancel their subscription.

As a Principal of Product Design of Commerce- Upgrade and Churn, you will report to the Senior Director of Product Design of Commerce- Upgrade and Churn. You will conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

What we’re looking for in a candidate:  

We’re seeking a visionary design leader who excels in crafting intuitive, data-driven digital experiences—specifically for the post-purchase lifecycle, including subscription upgrades, downgrades, and cancellations. The ideal candidate will:

• Drive Strategic UX Innovation: Lead with creative thought, combining industry best practices with deep insights into human behavior to elevate the post-purchase journey.
• Deliver Impactful Business Results: Leverage your expertise in digital commerce to design experiences that boost the share of higher-tier subscribers (increasing ARPU) and reduce voluntary cancellation requests, directly impacting subscriber retention.
• Demonstrate Deep Domain Expertise: Bring a proven track record in UX and product design, particularly in subscription management or similar commerce contexts, ensuring every design decision is informed by robust dat