Senior Director, Digital + Tech Transformation Deployment, US + Canada

JOB SUMMARY

 

The Senior Director, Deployment for US + Canada is responsible for driving the above property and property deployment planning and execution for the Digital + Tech Transformation (DTT) program and will be part of the Business Transformation Office (BTO) team. This role will report directly to the Vice President, Business Transformation Office, US + CAN and have dotted line accountability to the Vice President, Global Deployment, Business Transformation Office.   TheDigital and Tech Transformation is a five-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT.  This role will further play a key role within the Deployment work track and will partner closely with the leads in global deployment, change and communications, and global technology along with the 3rd party service provider engaged throughout the project.

 

 

Responsibilities will include:

• Leading the deployment efforts in the US and Canada for the Digital and Tech transformation in close partnership with the global deployment team and our 3rd party service provider
• Planning for US and Canada deployment including hotel sequencing, edge case planning, resourcing planning, and contingency and continuity scenario development
• Stand up a robust support structure for US + Canada hotels including the oversight of 6 Implementation Director roles
• Liaise with the US + Canada stakeholders to advance decision making, socialize planning decisions and ensure the right parties are up to date on all critical deployment areas
• Support the MGP Change + Deployment work track leads during the 2024 year while planning and strategy mapping crosses deployment, change and comms related to the US + Canada communities

 

EXPECTED CONTRIBUTIONS

 

• Support planning for deployment in the US + Canada, in partnership with the global deployment team; work includes:
  • Sequencing hotels into waves for each community, beginning with the Select Service to Agilysys community, through gathering input from key continent leaders
  • Defining continuity and contingency scenarios for the US + Canada and map mitigation plans
  • Determine solutions for key special handling hotel categories, particular for the Select Service and Full Service to Agilysys communities
  • Finalizing resourcing support processes for the third party service provider and our internal resources in preparation for implementation

 

 

• Stand up and lead a robust implementation support structure, including the following:
  • Ensuring the proper US + Canada representation is built into the command center structure
  • Engaging US + Canada HR and the discipline leads to identify and secure Subject Matter Experts to support hotels throughout the deployment lifecycle
  • Hire, onboard and lead ~6 Implementation Director roles who will oversee pods of Implementation Managers and liaise with the 3rd party service provider

 

• Lead the execution of the deployment in the US + Canada, including:
  • Ongoing management of the implementation resources, including monitoring the success and or opportunities identified via the service provider
  • Monitoring success and gathering feedback on an ongoing basis throughout the deployment in partnership with measurement and change management partners
  • Establishing and refining the escalation process for the continent to ensure hotel and FMC response to critical deployment tasks
  • Delivering regular team and executive status updates during DTT deployment. 

 

 

CANDIDATE PROFILE 

 

Education and Experience Required

 

• 4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required.
• Eight or more years of work experience in hotel, consulting or business analytics, demonstrating progressive career growth and a pattern of exceptional performance. 
• Lodging/hospitality industry experience across multiple brands and disciplines
• Experience managing large-scale initiatives and managing associated change.
• Ex