We anticipate the application window for this opening will close on - 17 Nov 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Senior Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Senior Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success. 

This role will cover the greater San Diego and Orange County area.

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. ​

Job Responsibilities may include and others may be assigned:

Customer Support 

• Provide real-time procedural assistance for Surgical COTs within aligned territory. 

• Offer technical expertise and troubleshooting support to ensure successful product usage. 

• Serve as a trusted resource for physicians and surgical teams in the OR. 

Customer Engagement & Communication 

• Act as a primary point of contact for customer inquiries during on-site procedures. 

• Ensure clear and effective communication between customers and colleagues. 

• Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM). 

Equipment Upgrades & Maintenance 

• Perform equipment and software upgrades as required. 

• Conduct equipment fleet audits to ensure optimal product performance and compliance. 

Training & Education 

• Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications. 

• Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs. 

Sales & Implementation Support 

• Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives. 

• Provide on-site support for regional conversions and product adoption strategies. 

Inventory Management 

• Maintain accurate tracking and availability of surgical products for smooth procedure execution. 

• Ensure inventory levels meet customer and operational needs. 

Success Metrics: 

• Achieve/exceed sales objectives by driving product utilization and customer engagement. 

• Secure base business and expand new accounts through effective procedural support. 

• Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion. 

• Product Portfolio Alignment: 

• Stapling 

• Energy 

• Access & Instrumentation (A&I) 

• OR Safety 

• Wound Closure 

• GYN & Hernia 

  

Must Have: Minimum Requirements 

• Bachelor’s degree 

• Minimum of 3 years of required experience 

• Field-based role that requires approximately 25% travel 

Nice to Have:  

• 1+ year of clinical experience in the OR 

• Excellent communication and interpersonal skills 

• Relevant clinical or hospital experience 

• Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams) 

• Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations. 

• A valid driver's license issued in one of t