Strategic Account Manager I

Job title: Strategic Account Manager I

Reports to: Director, Partner Operations

Department: Acquiring 

Location: Alpharetta, GA

Grade: 16

About Priority Commerce: 

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Strategic Account Manager, you will serve as the primary relationship owner for a portfolio of high-value partners within the payments ecosystem. Your mission is to deliver exceptional partner experiences, ensure operational excellence, and support revenue growth by proactively managing day-to-day interactions, resolving issues, and aligning cross-functional resources.

This role requires a blend of strategic thinking, operational execution, and relationship management. You’ll partner closely with Sales, Customer Support, Logistics, and Technical teams to ensure that partners are not only supported—but thriving.

Responsibilities: 

Relationship & Account Management

• Serve as the primary point of contact for strategic partners, managing ongoing communication via phone, email, and scheduled touchpoints.

• Build and maintain deep, trust-based relationships with partners, focused on long-term success and mutual value.

• Advocate for partners internally while balancing business goals and operational capabilities.

Operational Excellence & Support

• Troubleshoot day-to-day issues, coordinating with internal teams to deliver fast, effective resolutions.

• Proactively identify operational challenges and streamline processes to enhance the partner experience.

Performance Monitoring & Reporting

• Track key performance indicators (KPIs) including partner satisfaction, operational efficiency, and service-level performance.

• Produce and present recurring reports to both internal stakeholders and external partners, including insights and recommendations.

• Support compliance and accuracy in commission and residual reporting.

Operational Enablement

• Participate in strategic initiatives, including rollout of new products and services to partner networks.

Escalation & Issue Resolution

• Serve as the first line of escalation for operational or revenue-impacting concerns.

• Drive timely resolution by coordinating cross-functional teams and maintaining clear communication with stakeholders.

Internal Coordination & Communication

• Liaise with internal departments—Support, Finance, Product, and Logistics—to ensure alignment on partner priorities and timely execution of deliverables.

• Act as a conduit between the partner and internal teams, ensuring expectations and outcomes are aligned.

Willingness to travel up to 25% for in-person meetings with key partners, including client engagements, industry events, trade shows, and company functions as needed. This will allow our Strategic Account