Director of Strategic Accounts

About InvoiceCloud: 

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

About Vista Equity Partners

Vista is a leading global investment firm with more than $100 billion in assets under management as of September 30, 2023. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. Vista's investments are anchored by a sizable long-term capital base, experience in structuring technology-oriented transactions and proven, flexible management techniques that drive sustainable growth. Vista believes the transformative power of technology is the key to an even better future – a healthier planet, a smarter economy, a diverse and inclusive community and a broader path to prosperity. Further information is available at vistaequitypartners.com.

What We're Looking For

We are searching for a dynamic, operations-focused Director of Strategic Programs. The Director of Strategic Programs will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing analytical support, consulting, and cross-functional implementation leadership. In this role, you will gain hands-on experience in how to run a software company with the leading private equity firm at your back. This role will give you a front-row seat in how a company leadership team works. This role has tremendous career growth opportunity, with the prospect to evolve into an indispensable member of the leadership team. The successful candidate will minimize customer disruption, and enhance customer perception of the company’s value proposition, including products and services. If you are adept at hard analytical and soft people skills, and able to adapt to rapidly changing business needs, then this job can provide a great deal of personal satisfaction. Strengths in business process assessment, measurement and re-engineering are key, as is the ability to leverage technology to implement business solutions. 

Responsibilities

• Lead cross-functional, high-impact projects as directed by the executive leadership team:
  • Work with and coordinate among effected functional executives
  • Implement, coordinate, and improve software company best practices, Vista best practices, across all functional areas
  • Manage and complete the successful implementation of strategic initiatives that enable revenue growth and/or accelerate company profitability and efficiency
  • Determine, track, and report metrics that measure the successful implementation of various strategic projects and initiatives
• Proactive identification of issues that could impact the successful execution of the Company and leadership in resolving such issues
  • Identify and elevate those issues about which the CEO should be aware and framing/positioning ideas to resolve the problem/mitigate the risk.
  • Be the company representative and the voice of the CEO with external parties to resolve these issues and mitigate risk (e.g. Be the executive lead responsible for de-risking strategic customers at risk
  • Be the point of contact for the company on active or potential litigation issues and keeping the CEO and executive team apprised
  • Partner with the CEO and CFO on post-M&A activities to drive acquisition integration
• Act as portfolio company point of contact for interactions with Vista Equity Partners and Vista’s