Automotive Leadership Development Program

Exempt/Non Exempt:

The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended. 

Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager, or Service Advisor: 

• Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections 

• Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency) 

• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators 

• Monitor and maintain company inventory standards 

• Optimize staff performance by providing continuous training, coaching, feedback, and recognition 

• Lead employees to meet expectations of productivity, quality, and customer service standards 

• Document performance issues in accordance with company policies and procedures 

• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs 

• Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs 

• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly 

• Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers 

• Actively looks for member/customer needs across all business lines; introduces members to other departments 

• Champions safety and ensures the Car Care branch is in compliance with established safety guidelines 

• Conduct investigations for safety incidents; identify with the