Housing Service Center Specialist - (Housing Operations Professional I, Range 1) - HDCS Facilities Support Services

*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Housing Service Center Specialist

Positions Available

2

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Housing, Dining & Conference Services

Appointment Type

This is a one-year probationary appointment.

Time Base

Full-Time (1.0 FTE)

Work Schedules

Training Schedules for both positions (First 2 weeks)

Monday-Friday: 8:00 am-5:00 pm

Regular Schedules:

Position 1: Sunday-Tuesday, Thursday and Friday 3:00 pm-12:00 am (Eligible for Shift Differential Pay)

Position 2: Tuesday-Saturday 8:00 am-5:00 pm

Anticipated Hiring Range

$4,198.00-$4,544.00/month ($50,376.00-$54,528.00/year)

Salary is commensurate with experience.

Position Summary

The Housing Service Center is the primary point of contact for inquiries related to Housing Facilities and operates 365 days a year.

The Housing Service Center Specialist plays a key role in ensuring the efficient operation of the service center. This position is responsible for overseeing daily activities, managing customer inquiries, coordinating service requests, and maintaining high standards of residential satisfaction. The coordinator works closely with cross-functional teams to support the delivery of timely and effective solutions to customer concerns.

Key responsibilities of monitoring performance metrics, addressing escalated issues, and maintaining a seamless workflow within the service center. Additionally, the Housing Service Center Specialist is expected to lead staff, provide administrative support, track service issues, generate reports, and contribute to continuous improvement efforts aimed at enhancing the overall customer experience.

Position Information

SERVICE REQUESTS MANAGEMENT/ANALYZE PROBLEMS/EMERGENCY RESPONSE

• Provide friendly and professional points of contact for residents experiencing facility-related service issues within the housing community.
• Receive and dispatch requests appropriately, and complete administrative tasks associated with requests.
• Evaluate/assess for health and safety, urgency, priority, operational area responsibility, etc. as part of determining the resolution plan.
• Create and monitor work orders, ensuring they are accurately created, assigned, prioritized, and categorized in line with departmental procedures.
• Proactively manage escalations, coordinating cross-functional teams to address issues and concerns swiftly.