Housing Case Manager – Family Motel

Description

WHAT MAKES VOA SPECIAL
VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

JOB SUMMARY

The housing case manager at the Family Motel is directly responsible for the service provision and housing assistance for families residing in the Family Motel shelter. This program serves multiple populations in three different programs: family shelter, respite shelter and a VA Grant Per Diem program. Service modalities include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing, Crises De-escalation and Critical Time Intervention. Job duties include a conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, crisis management and de-escalation, life skills, connection to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams. Further, the Case Manager may be charged with developing program-specific specializations relevant to the needs of participating households, and is expected to be aware of, and consistently apply, best practice standards in their applicable field of work. Requires use of personal vehicle for service provision including securing and maintaining housing for the participants enrolled in the program. The expectation is that 90% of the families engage in case management services.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, the sheltering system, and HUD permanent housing: rapid re-housing standards.
• Provides housing case management; ensures participants receive regular engagement opportunities for services.
• Responsible for collecting necessary documents to obtain and maintain housing: identification documents, income changes, changes in household, etc.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Develops specialized knowledge related to service delivery database systems within the organization. Attends intakes, housing orientations, lease-ups and ongoing educational opportunities for participants. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. Assist clients in their search for housing: filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
• The Case Manager facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.
• Coordinates services with onsite Denver Human Services providers.
• Demonstrates knowledge of resources, a passion for serving people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households.
• Assists in relocating households as needed and securing emergency housing.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains chronic homelessness