Director, Hybrid Cloud Concierge

Director, Hybrid Cloud Concierge

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Hybrid Cloud organization is seeking a Director, Hybrid Cloud Concierge, to drive the vision and operations for the Concierge organization’s customer engineering and program management teams. This role will lead a large geographically distributed team responsible for Beta Testing, White Glove Engagements, and customer escalations. The Director, Hybrid Cloud Concierge will have the opportunity to influence revenue growth and enhance customers’ success and experience with Hybrid Cloud products and new releases by driving advocacy, retention, and loyalty through successful high-touch customer engagements. Additionally, this leader will be responsible for building strong partnerships with wider product, enablement, and GTM organizations to ensure successful testing, launch and post-sale care for customers.

Responsibilities:

• Provides direct and ongoing strategic leadership for the Hybrid Cloud Concierge organization including both managers and high-level individual contributors designing and developing customer engineering solutions across NPI, White Glove, and other strategic customer engagements
• Creates strategic and tactical operations and resource plans, goals, and priorities for the Concierge team based on business and technology roadmap and functional objectives.
• Manages headcount, deliverables, schedules, and costs for the organization, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with organizational metrics and business plans.
• Engages with development, product management and field organizations to communicate program status, escalate issues, and guide and influence strategic decision-making and provide visibility to senior management
• Manages senior relationships and escalated issues with customers and internal or external partners, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that organization is effectively leveraging outsourced resources.
• Identifies opportunities for and drives organizational initiatives and programs to support business process improvements and cost reductions.
• Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.

Education and Experience Required:

• First level university degree or equivalent experience required. May have advanced university degree.
• Current or former engineering experience highly desired
• 10+ years of experience in progressive leadership roles, with at least 5 years of experience as a people leader managing engineering resource allocation
• 15+ years of customer-facing experience, with at least 5 years of experience in driving NPI, post-customer care, and critical customer escalations

Knowledge and Skills:

• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Organizational and strategic management skills, including budget and business planning and forecasting.
• Strong analytical and problem solving skills.
• Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
• Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English and local language.
• Extensive business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting with senior management and