Director, Total Rewards

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Director, Total Rewards is responsible for leading the design, administration, communication, and continuous improvement of the company’s total rewards programs, including compensation, benefits, and payroll processes. This role ensures programs are competitive, compliant, cost-effective, and aligned with business objectives while supporting the needs of employees and HQ leadership. The Director serves as a strategic partner to Human Resources, Finance, Legal, and business leaders.

The Director, Total Rewards is also responsible for facilitating the availability of optional educational resources, informational materials, and best-practice content that independent franchise owners may choose to evaluate for use within their independently owned businesses. Franchise owners retain sole responsibility for all employment-related decisions involving their employees.

You will

• Lead the strategy, design, administration, and governance of total rewards programs, including compensation (base & variable), executive compensation, equity, and benefits, related payroll processes.
• Develop and maintain compensation structures, salary ranges, incentive plans, job pricing practices, and related policies to support market competitiveness and internal equity.
• Oversee annual compensation planning processes, including merit, bonus, incentive, and equity recommendations, in partnership with HR, Finance, and senior leadership.
• Support executive compensation programs, including preparation of analysis, recommendations, and materials for senior leadership and governance discussions.
• Administer and support equity compensation programs, including equity grants, vesting schedules, reporting, participant communications, and coordination with Finance and Legal.
• Maintain accurate equity records and cap table information and ensure appropriate controls, documentation, and compliance.
• Provide guidance to SERVPRO business leaders regarding franchise relationship considerations and the availability of optional educational resources, informational materials, templates, and best-practice content that may be shared with independent franchise owners. Franchise owners remain solely responsible for determining whether and how to use any such resources and for all employment-related decisions involving their employees.
• Monitor total rewards trends, regulations, and market data and recommend changes to improve competitiveness, employee experience, compliance, and cost management.
• Lead benefits strategy and administration, including health and welfare plans, retirement programs, wellness initiatives, vendor relationships, renewals, compliance, and employee communications.
• Provide oversight and partnership for payroll processes to ensure accurate, timely, and compliant pay practices while collaborating with payroll resources and cross-functional partners.
• Prepare reporting, analysis, and presentations related to c