Sr Analyst/Radio Infrastructure

The Sr Analyst/Radio Infrastructure is responsible for technical expertise and support of efforts associated with the coordination, configuration, and on-going maintenance of Company radio/communication infrastructure. Leveraging industry standards and best practices, support includes the guidance and coordination of associated components such as hardware, software, and network connections.   The position may provide task direction for others on assigned projects of any complexity and scope.

POSITION DIMENSIONS

The incumbent does not have accountability for people or budgets but may provide task direction for others on assigned projects of any complexity and scope. The incumbent infrequently exchanges information with officers and frequently exchanges information with professional level personnel, members of division management teams, department managers and outside parties.

QUALIFICATIONS

There are clear precedents and practices which the incumbent uses as guidelines to determine how this job is performed. This position requires five to seven years of relevant work experience.  The primary requirements for this position are technical skills and experience with conventional and trunked radio systems. Microsoft Windows server and desktop operating system technologies.  Incumbents performing activities requiring government, regulatory or vendor certification (ex. FCC licensing) must keep those certifications current.

A bachelor’s degree from an accredited university or progress towards is preferred.  Industry recognized certification(s) relevant to responsibilities are preferred. Previous experience with Microsoft Office Products is preferred.

ESSENTIAL JOB RESPONSIBILITIES

• Lead/perform and support work with Dispatch, Operations Technical Services and other Operations groups, and project managers, to determine technical requirements (including performance and capacity) as it relates to the radio/communication system, including hardware, software, end user devices, security, back up, retention and recovery, application integration and network 
• Provide analysis, including recommendations, and support of associated radio equipment infrastructure using Company methodology (cost/benefit, risk, etc.) and determine implementation schedule targets
• Review and provide guidance on radio technology component specifications and assure cost-effectiveness and compatibility with I/S architectures/practices for security and technology recovery
• Confirm use of existing infrastructure to meet requirements, or work with Operations Technical Services to identify needs for new types of infrastructure or services and identify infrastructure and services to be retired or discontinued
• Support efforts in configuration, testing, implementation and production turnover of technical infrastructure products and tools as assigned (hardware platforms, operating systems, virtualization, data management, network, databases, security, other)
• Review/maintain records, including asset, configuration and vendor or government licensing records associated with the Radio Communication system
• Prepare and submit Federal Communications Commission (FCC) licensing requests for new sites, renewals of existing sites, modification of current licenses and construction notifications. 
• Coordinate with project managers and other departments to provide infrastructure product training for end users and support groups
• Develop standards and department procedures for effective use and maintenance of the radio/communication system
• Coordinate problem diagnosis and resolution of the radio/communication system in a timely manner
• Provide input to Service Level Objectives in coordination with Operations groups to ensure proper functionality, performance, and quality of radio communication
• Provide approval for radio communication system upgrades etc. associated with production implementations for areas of responsibility (hardware, tower sites, communication channels etc.)
• Perform and or support problem diagnosis and resolution on a timely basis and participate in "postmortem" reviews, as assigned
• Lead or participate in the analysis, prioritization and development of change requests, upgrades, patches, and maintenance actions, assuring appropriate coordination, communication, approval, and post-implementation verification
• Provide on-call support when assigned
• Participate in technology recovery and departmental emergency management planning, rehearsals and execution as assigned
• Communicate with and participate effectively in project teams, work groups, support groups, business areas, and with suppliers, as appropriate taking lead roles, keeping department and project team personnel informed on progress and pr